Job Description

Job Title: Front Desk Manager

Location:

1842 West 1st Avenue

We are seeking a reliable, organized, and professional individual to join our busy wellness clinic team as a

Front Desk Manager

. This key role involves overseeing the front desk staff, ensuring exceptional customer service, managing clinic operations, and contributing to a smooth and welcoming environment for our clients.

Key Responsibilities:

Supervise, train, and support front desk staff to ensure outstanding performance and client satisfaction. Greet clients and visitors with a friendly, professional, and welcoming demeanour. Oversee the scheduling of appointments, maintaining an accurate and efficient appointment calendar. Handle patient follow-ups, including appointment reminders and post-visit communications. Order and manage inventory of clinic supplies, ensuring the front desk and clinic are well-stocked and organized. Create and manage staff schedules to ensure adequate coverage during operating hours. Answer phone calls, emails, and in-person inquiries, addressing client needs with care and professionalism. Manage incoming and outgoing mail and packages. Maintain a clean, organized, and professional front reception area. Address general inquiries and provide accurate information about the clinic's services and policies.

Requirements:

Previous experience in a supervisory role, preferably in a healthcare, wellness, or customer service setting. Previous experience with Jane Clinic Management software is an asset Excellent communication skills, both written and verbal. Strong organizational and time-management abilities. Ability to multitask and handle a busy environment while maintaining a calm and professional demeanour. Attention to detail and a proactive approach to problem-solving. Experience in inventory management and scheduling is a strong asset.

What We Offer:

Quarterly photoshoots and social media marketing campaigns. Generous staff discounts on supplements, services, and skincare. Quarterly in-person and online training sessions for professional growth. All statutory holiday weekends off.

Schedule and Compensation:

Full-time, Monday to Friday, 10 AM - 6 PM. Competitive salary starting at $25.00 per hour.
If you are a team player with a positive attitude, strong leadership skills, and a passion for creating exceptional client experiences, we encourage you to submit your application. We offer a supportive work environment with opportunities for growth and development.

Only shortlisted candidates will be contacted.

Job Types:

Full-time, Permanent

Pay:

From $25.00 per hour

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 35 per week

Benefits:

Store discount
Ability to commute/relocate:

Vancouver, BC V6J 1G5: reliably commute or plan to relocate before starting work (preferred)
Education:

DCS / DEC (preferred)
Experience:

Front desk: 1 year (preferred)
Work Location: In person