Job Description

Location: Toronto, Ontario

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Special Requirements:

Web Order

- Will do all Web order / Pre-books & help store manager to learn how to do web order at store level.

Workday

- Making sure all Employees/Managers are up to date on workday.

Daily Sales Report

- Will keep track of DSR for all stores to make sure there are no unwanted things happening on store level.

Training

- Will help Store Manager for any Employee Training issue as well as Store Manager Training.

Store Visit

- Will visit every store 3-4 times a week to see if anything needs attention at the store.

Customer Service

- Will take care of all issues & resolve all issues with PV Customer Service.

Store Manager

- Will make sure Store Managers are following store procedures & ensure Store Manager has done required order for Outside Purchases (BCR / Benko / Nature\'s Own / National Reptile) every Week

Audit

- Will do a store audit once every 2 months to see how the store is doing.

CTA

- Ensure Store is all good for CTA for Next month.

Recall & Price Changes

- Will make sure all recall has been taken care of & remind all stores in a timely manner for upcoming price changes.

Wages

24/Hour + 250/month for Gas & Cell Phone & Laptop

Essential Responsibilities:

• Safety \xe2\x80\x93 Operate in a way that builds trust with our customers, pets, and ACEs.

• Prioritize the safety of ACEs and Devoted Pet Lovers by maintaining a safe and clean store environment.
• Ensure completion of monthly Safe & Ready report for own store and additional stores.
• Ensure the proper health, feeding, care and well-being of all pets sold in store.
• Effectively open and close the store while following company procedures.
• Compassion \xe2\x80\x93 Communicate and act from the heart with genuine care and courtesy.

• Greet and acknowledge every person and pet with respect.
• Approach each interaction with appreciation and genuine care.
• Provide positive, consistent and solution-oriented service.
• Approach all interactions with ACEs and Devoted Pet Lovers with respect, appreciation and responsiveness.
• Plan and execute meaningful community events both inside and outside the store.
• Develop partnerships with rescue agencies and other local animal care providers.
• Expertise \xe2\x80\x93 Provide knowledge in an understanding and informative way.

• Ask questions and listen to Devoted Pet Lover\xe2\x80\x99s needs to help recommend the best products and services.
• Drive sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals.
• Stay current with pet industry standards through the company LMS and on the job training.
• Maintain the stability and reputation of the store.
• Oversee all in-store Services (self-wash, grooming, etc.), ensure standards of safety and grow the business.
• Complete financial reporting and adhere to operational metrics standards.
• Efficiency \xe2\x80\x93 Use time and resources responsibly.

• Implement efficient and clearly communicated operational processes including placing orders, maintaining appropriate inventory, completing floor moves, and completing mandatory paperwork and reports.
• Execute all strategic corporate initiatives.
• Follow, communicate and enforce all company policies and procedures.
• Implement Marketing initiatives at a company and local level, following communication and branding guidelines.
• Use the Point of Sale (POS) system according to company guidelines
• Leadership \xe2\x80\x93 Create an inspired, informed, and supportive working environment.

• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally and in writing.
• Hire and invest in people committed to becoming the best Store Managers and ACEs for our customers.
• Develop Store Managers and ACEs for current and future success through coaching, performance management and on-the-job training using Tell Show Do Review.
• Write and deliver Performance Appraisals, Individual Development Plans (IDPs) and Opportunities for Improvement when appropriate for Store Managers and ACEs in own store.
• Effectively balance workload through delegating, coaching, supervising and motivating team of ACEs.
• Manage a multi-unit environment, ensuring all stores meet goals and adhere to standards.
• Promote Store Manager and ACE engagement by adjusting leadership style to individual motivation and needs.
• Recognize successful performance through STAR feedback.
• Participates in Leadership meetings with District Teams.

Experience, Education, Certifications (List minimum required to enter the role.)

• High School Degree or equivalent, College degree preferred
• At least 5 years in retail environment, 2+ years in a management position
• Working knowledge of POS system(s)
• Demonstrated interpersonal & sales skills
• Demonstrated ability to lead a team

Job Requirements

• Ability to manage in a multi-unit environment.
• Ability to work a flexible work schedule according to business needs, including evenings, weekends and holidays.
• Must be available for after hours support to area stores.
• A valid driver\xe2\x80\x99s license may be required.

Competencies

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person\xe2\x80\x99s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Delegation: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability

Pet Valu