Job Description

Description

The Administrative Manager will provide leadership and direction to achieve growth and transformation at the Meighen Retirement Residence (MRR), part of the Meighen Health Centre (MHC). You will identify opportunities to drive and build engagement plans aligned with the business strategy to deliver on increased occupancy, increase resident satisfaction, increase our identity in the community and enhance our community engagement.

KEY RESPONSIBILITIES:

• Coordinate admissions and operations at the MRR, managing concerns and complaints, residents and families\' engagement, liaising with community partners, volunteers
• Address resident/client/family members\' requests, concerns and suggestions
• Coordinate rooms\' preparation for subsequent admissions, referrals submission for other services not offered in the home, applications for subsidies (rent, dentures, hearing sides, community care services)
• Identify process bottlenecks and create improvements to process and delivery
• Manage and monitor costs and expenses and identify ways to be more cost-effective
• Assist in the budget preparation process with the Executive Director
• Oversee facilities services, maintenance, dietary services, and recreation in collaboration with the managers of these departments
• Provide feedback to other department heads and work in partnership with other departments in the MHC
• Provide ongoing coaching, mentoring, and guidance to staff
• Ensure the smooth and adequate flow of information within departments as well as the residents and their families/friends
• Create marketing materials in collaboration with the TSA Marketing and Communications team
• Provide individual and group tours of the facility to interested parties and follow up with all applicants
• Support assessments of all new residents and ensure their transition to MHC is an easy and uneventful experience
• Organize and supervise the home\'s activities, including but not limited to registration, departures, upcoming tours or community presentations, customer service, maintenance issues, fire testing, etc.
• Keep abreast with organizational changes and business developments
• Assist ED in planning and implementing overall business strategy
• Ensure compliance with internal policies and procedures, applicable legislation and regulations
• Assist in all the recruitment and onboarding activities such as hiring, training, evaluating, etc.
• Schedule events such as open houses, anniversaries, and workshops and represent MRR at events
• Build relationships and collaborate with clients and the community
• With support and guidance from the Executive Director, manage the engagement strategy
• Track and manage all engagement metrics, providing regular reporting on the engagement performance
• Perform any other duties given by the ED

WORKING CONDITIONS:

• This is full time role based on 40 hours per week
• This role is located in a seniors congregate setting and may be subject to working in outbreak (COVID, Influenza, etc.) conditions
• May work with cognitively impaired residents
• Interacts with families, staff, and volunteers

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Minimum completion of a formal post-secondary/college program of two academic years in Business, Management, Communications, Social Services or a similar field
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of five (5) years of prior related experience in management
• Previous experience working with seniors or other vulnerable groups
• Previous experience in working for a not-for-profit organization is an asset
• Experience with financial and facilities management principles
• Experience in performance and operations management
• Some knowledge of business regulations and quality standards
• Knowledge of relational databases and software
• Experience with project management
• Experience with building relationships with people at all levels
• Expert knowledge of the life cycle of engagement marketing

SKILLS AND CAPABILITIES:

• Excellent attention to detail, problem-solving and strong analytical skills.
• Strong interpersonal and communication skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Excellent understanding of management processes
• Proficient in MS Office
• Critical thinking and problem-solving skills
• Excellent time-management skills
• Sense of ownership and pride in your performance and its impact on the organization\'s success
• Exceptional verbal and written communication skills
• Ability to work independently and in a fast-paced environment with changing priorities
• Ability to successfully undergo applicable screening and background checks that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants; however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

The Salvation Army