Job Description

Job description
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.


In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities.

About Us

MSS Tech

is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organisation.

About the Role

Fixed Income, Currencies and Commodities (FICC) IT at HSBC is a global asset class covering Front to Back IT services for business lines including Global Debt Markets, Emergent Market Rates, Market Treasuries and Foreign Currencies & Commodities. It is a global team with strong presence in London, Hong Kong, New York, Paris, Toronto, Guangzhou, Krakow, Pune and Bangalore


The team is responsible for:


Pre trade systems allowing orders, market data streaming, market negotiations, Algo trading, live risk


A suite of primary trading systems, which support the trading and risk management capabilities of the desks, as well as all upstream & downstream connectivity and data feeds for all business functions


The generation of the P&L and risk numbers for the Fixed Income and BSM business


Tools which allow display/enrichment of data produced by relevant systems


The candidate is required to be involved in production support (via a rota) and be proactively engaged in improvements on automation. With the right candidate, there is potential for the new hire to grow into a technical lead for the region.

As our Application Support Specialist, GC (Global Calypso) Fixed Income, you will:

Working in Global Calypso Team, the candidate will oversee work items requiring: To be a major team member in Global Calypso Team in Toronto to build the strategic solution for Fixed Income trading Work in DevOps model to support the Front Office Traders Build application for both GUI and backend to support EM Rates & SCP electronic trading To support business in the region for EM Rates & SCP Global Calypso Team related requests Work with local and global IT team closely to deliver the technology roadmap Build and maintain the global infrastructure environment as a part of the team

What Your Day will Look Like:

Monitor the Global Calypso batches (6000+ jobs) throughout the day and make sure they complete within SLA Detailed troubleshooting & solutioning of control-m failures, user issues, data issues etc For any upstream or downstream issues, interact with various teams & get the issues fixed to have Global Calypso system ready for users Take handover from India team in morning of Batch & user issues and resolve them during day Interact with UK, US users and help to resolve their queries around derivatives products and workflow Collaborate with US & India dev for any enhancement and prod issue fix work Implement & Enhance observability on Global Calypso GCP, AWS, HIC & On-prem platforms Handle monthly regression, release & deployment cycles for Global calypso Enhance & maintain CI/CD pipeline for all sub applications of Global Calypso Collaborate with Risk control officers to mitigate the risks around Global Calypso application Work on Poc's to adapt Global Calypso Devops tooling stack as per latest HSBC & Market standards Collaborate with central Jenkins, Ansible, G3, DigiBA, GCP teams to adopt new deployment standards in Global Calypso pipeline Requirements
Youll likely have the following qualifications to succeed in this role:


Thorough knowledge of Calypso Product and its front to back functionality Experience on workflow of Credit derivatives and IR derivatives trade FO and BO system Thorough understanding of Structured Credit products like TRS, CDS, Nthloss etc. 10+ years of experience of supporting mission critical application Experience of working with front office traders and product controllers on day-to-day basis to provide IT help & support Hands on Experience in Cloud Technologies (GCP or AWS) Well versed with any job scheduling tool (Control-M experience will be added advantage) Sybase Database experience 10+ years of proven Devops experience in successfully creating & maintaining complex Devops solutions (Jenkins, Github, Ansible, G3) Experience of working in Capital markets domains Clear understanding of industry trend and ability to implement Experience in executing POCs and demonstrating to stakeholders Business knowledge in Fixed Income is a plus Able to work with global teams and navigate in an international environment Seeks solutions and is creative with it. Confronts blocking issues Must have strong English communication skills Good inter-personal skills, time management skills are required
Skills preferred, but not mandatory:


Sybase Database development knowledge Calypso accounting knowledge Python development experience
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.


As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.


All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.