Job Description

Why we will love you

• You have at least 6 months of customer service work experience in retail, distribution, or similar environment
• Your coordination skills are top notch \xe2\x80\x93 you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)
• You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
• You are a total people-person and can strike up a conversation easily
• Organization is your middle name\xe2\x80\xa6 (or it should be because you are all for it!)
• You are very comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Your responsibilities

• Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently
• Pick and stage deliveries for customer pick-up, ensuring order accuracy
• Be aware of daily and weekly service delivery targets
• Assemble furniture when required to determine quality/usage issues
• Maintain stock accuracy and inventory integrity
• Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
• Assist your team members with additional duties, as required

Together as a team

At IKEA it\xe2\x80\x99s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We\xe2\x80\x99re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We\xe2\x80\x99re a bunch of people who are truly passionate about people!

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Home Delivery Co-worker

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.