At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth-- formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.
Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide -- starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.
Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink -- unique to each location.
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.
Are you a natural fit for the new world of Rocky?
The position
The Fulfillment Manager
is responsible for leading the shipping and warehouse departments, with the overall goal of creating a happy, engaged and motivated team. This role ensures products are picked and shipped to meet our quality specifications 100% of the time, while continuously driving efficiency and achieving departmental budget targets.
This is a permanent full-time position working Monday through Friday from our Workshop in Canmore, Alberta.
What you'll be doing
Fulfillment & Warehouse Operations
Manage and monitor the overall performance of the shipping team
Drive efficiency in shipping areas through tools, innovation, team engagement, and optimized workspaces
Collaborate effectively with cross-functional teams to support business goals
Ensure the health and safety of team members through Rocky policies and procedures
Empower team members and hold them accountable for achieving shipping targets and process improvements
Negotiate and procure shipping and packing supplies, and ensure competitive pricing for outbound freight services
Oversee warehouse operations, including layout, process flow, and storage optimization
Supervise all aspects of warehouse and shipping functions including picking, receiving, storage, dispatching, maintenance, sanitation, and administration
Other duties as assigned
Compliance and RegulationsLead and oversee Good Manufacturing Practices (GMP) and Natural Health Products (NHP) processes across shipping and warehouse operations
Ensure full compliance with all applicable laws, regulations and industry standards
Establish and maintain comprehensive quality management systems, policies, procedures to uphold Rocky's commitment to quality
Serve as the subject matter expert on regulatory requirements, fostering cross-functional collaboration to address evolving compliance needs
Leadership & CoachingProvide development and growth opportunities for shipping and warehouse team members
Build, develop, and retain a high-performing supply chain team through coaching, training and growth opportunities to foster continuous improvement
Manage departmental budget, headcount, and resources to align with business priorities
Internal AuditDevelop and execute internal audit plans for 5S, Kaizen, process improvement activities, 4M, change management, inventory, and documentation, with responsibility for identifying and recording any discrepancies
Does this sound like you?
Minimum 4+ years of experience in a Shipping Manager or Supervisor role
Bachelor's degree in Business Management, Engineering, Logistics or a related field considered a strong asset
Experience working in a Cosmetic GMP environment preferred
Strong organizational skills with exceptional attention to detail
Demonstrated problem solving and conflict management capabilities
Proven leadership skills with the ability to inspire, engage, and motivate teams
Knowledge of LEAN, Six Sigma, 5S, and ISO Quality Standards an asset
What's in it for you?
Significant product discounts and quarterly allowances
Subsidized group medical and dental benefits for you and your family
Share in Rocky's success - The Great Gameprofit sharing program
Generous paid annual vacation and personal days
Healthy lifestyle support through an annual allowance
Access to a dedicated Rocky coach to help you optimize your potential
The opportunity to participate in Culture Cluborganized activities
Application
We are accepting applications for the Fulfillment Manager position until a suitable candidate is found.
Eligibility: Candidates must be legally authorized to work in Canada.
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