Permanent Full-Time (Tuesday to Saturday : Rotating every 4 weeks between 7am - 3pm and 3pm - 11pm)
Pay:
$60,398 per year
About the Role
We are looking for an
Outreach Team Lead
to join our Leadership team. Team Leads provide supervision, mentorship, and leadership to front line staff while also supporting the delivery of direct services. In this role, you will be instrumental in guiding a team that responds to vulnerable individuals in the community, with the goal of building trust, reducing barriers, and connecting clients to housing, treatment, and health services.
As part of the Leadership team, you will support operations by responding to crises, conducting performance reviews, debriefing staff, hiring, and providing high quality care alongside the front line. You will also partner with community agencies, police, EMS, and Transit to create collaborative strategies for client support. In this role, your responsibilities would include the following:
Provide coaching, training, supervision and verbal discipline to front line staff
Conduct performance reviews, assist with hiring interviews, and make recommendations on probation or termination
Support team members during crisis situations and conduct debriefings afterward
Ensure accurate scheduling and shift coverage through ShiftLink
Update Dayforce with attendance codes to ensure staff are paid appropriately
Conduct monthly check-ins with part-time and casual staff
Oversee and manage program resources and supplies, including submitting purchase orders
Report to the Program Manager or HR on team functioning or staff issues of a serious nature
Provide input and updates to Program Managers for reports and funding requirements
Support client housing efforts, including completing housing assessments (NSQs)
Engage in public education, volunteer training, and relationship-building with other community agencies
Respond to concerns from businesses and community stakeholders on behalf of Alpha House
Maintain safety and infection prevention procedures, including decontamination protocols
Leading and modeling non-judgmental, client-centered care using a harm reduction and trauma-informed lens
About You
Minimum two years of experience successfully leading a team
At least four years of experience in addictions, mental health, homelessness or working with Indigenous populations
Post-secondary education in a relevant field from a publicly funded institution (minimum two-year diploma; bachelor's degree preferred; those in progress may be considered)
Strong understanding of harm reduction, withdrawal management, trauma-informed care, and recovery-oriented systems
Proven crisis intervention and de-escalation skills
Experience supervising and debriefing staff or facilitating groups
Compassionate, non-judgmental, and supportive toward vulnerable populations
Excellent communication, conflict resolution and organizational skills
Able to maintain confidentiality, accountability, and act with professionalism
Proficient with MS Word, Outlook, and Excel
Understanding of FOIP and the Protection of Persons in Care Act
Position Requirement
Class 5 (non-GDL) driver's license; willing to obtain a Class 4 license (Alpha House will cover cost of exam upon successful completion)
COVID-19 vaccination proof required
Valid Vulnerable Sector Search (within the last six months) with no material findings
FOIP Certification and "It's Your Move" or equivalent Patient Lift training
Ability to physically assist clients from prone to sitting or standing positions
Must be able to drive an agency van and use own vehicle for work if needed
Outreach Team Leads must be available for day and evening shifts on rotation
About Alpha House:
Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.
Benefits of working at Alpha House
Meaningful work supporting vulnerable populations
Medical and Dental Benefits after six months of continuous work
Personal development and training opportunities
If this role sounds like something you are interested in, we urge you to apply!
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