Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 160 Hebert Blvd, Edmundston, New Brunswick, E3V 2S7

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we're here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We're looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

SUMMARY:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:
Human Resources

• Ensures Post Office staff demonstrate superior customer service behavior
• Interviews and hires postal clerks
• Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
• Trains employees and provides on-going coaching and feedback regarding postal sales
• Completes and conducts performance reviews for postal outlet staff
• Recommends performance pay increases to the FSM and Associate
• Demonstrates CORE Values and Blue Culture

Customer Service/Selling

• Ensures sales maximized through developing effective sales techniques
• Answers customer inquiries regarding products, return policies, etc.
• Resolves customer complaints according to established guidelines
• Keep up to date on postal regulations, price increases and new services
• Promotes and encourages use of the SERVE model
• Ensures customer authorization has been received before initiating service
• Instructs clients about postal services
• Maintains positive relationships with customers
• Ensures the confidentiality of customer information

Operations

• Completes all paperwork connected with post office sales
• Works with Front Store Manager to maintain balanced postal inventory and work within budget
• Responsible for regular maintenance and cleanliness of postal equipment and area
• Have a working knowledge of mint and coin products
• Have knowledge of all fees related to customs and Collect on Delivery (COD's)

Financial

• Assists in achieving financial objectives for retail postal outlet
• Maintains control of postal product inventory, purchasing stock, and managing cash

Marketing and Merchandising

• Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
• Ensure signage in the department reflects current programs, policies, and procedures
• Co-ordinates and implements Canada Post promotions

General

• Complies with all store policies and procedures
• Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
• Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
• Presents clean image to the customers in accordance with Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
• Perform other duties, including Front Store and Cash duties as required

QUALIFICATIONS
Planning, Judgement and Decision Making

• Works independently and manages priorities in a timely manner
• Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions

Experience

• Problem solving skills
• Bondable
• Customer service skills
• Effective verbal and written communication skills
• Commitment to Customer Service
• Ability to utilize postal equipment

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

Employment Type: Full time

Type of Role: Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.