Job Description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
The Housing Support Worker is the first point of contact for residents, guests, and visitors, and is responsible for creating a safe, supportive, and respectful environment for all. This position is responsible for providing support and crisis intervention; initiating basic care planning with residents and guests; assisting with implementing resident and guest case plans and making referrals to and liaising with other service providers; orienting guests and visitors to the facility; informing guests and visitors about their rights and responsibilities and the supports available onsite; and, continually assessing and mitigating any emergent risks within the facility for residents, guests, visitors, staff and members of the public.

STATUS AND CLASSIFICATION
Non-unionized. This position is open to applicants of all genders.

HOURS (37.5 HOURS PER WEEK)
Friday to Sunday, 0700-1930

KEY ACCOUNTABILITIES

• Provides crisis management and intervention by responding to emergent situations within the facility through conflict-resolution, suicide prevention, and de-escalation techniques.
• Completes shelter intake and orients shelter guests on the facility and available resources, on-site guest rights and responsibilities, and key policies and procedures.
• Maintains oversight of the facility as required and complete regular and routine walk-through checks within and outside the facility.
• Provides advocacy supports on behalf of residents and guests, ensuring they have equitable access to housing, resources, and services.
• Prepares and maintains up-to-date case notes and comprehensive individual records in a professional manner that protects residents? and guests? privacy and confidentiality.
• Participates regularly in team meetings and makes recommendations to Supervisors and/or the Program Manager regarding service delivery gaps, program development, and policies, procedures, and best practices, to better meet residents? and guests? support needs.

EXPERIENCE AND SKILLS

• A Diploma in Social Services and one-year related experience is preferred; inhouse training can be provided for the right candidate
• Professional or lived experience working with vulnerable populations experiencing multiple barriers
• A demonstrated and clear ability to respond well in crisis situations
• Ability to manage time efficiently, high level of accuracy, and attention to detail
• Ability to establish and maintain effective and professional working relationships with team members, clients, partners, and stakeholders
• Strong communication skills (listening, verbal and written)

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully complete an Enhanced Security Clearance
• Ability to successfully complete a TB Screening
• Ability to successfully pass a reference check
• Current Emergency First Aid Certificate
• Proof of Covid-19 Vaccinations

COMPENSATION
The starting wage is $31.12 plus benefits.

WHAT WE OFFER?

• Committed Living Wage Employer
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

DIVERSITY, EQUITY AND INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.