Job Description

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.


Since its opening in 1984, Flato Markham Theatre for Performing Arts is truly a gem in the City of Markham. Its recent financial successes and positive feedback from audiences, have stormed the community with a variety of widely attended programs. Featuring the best in professional performances, Flato Markham Theatre has incorporated itself into the community and educational presentations. With almost 300 live performances each year, the Theatre is busier now more than it has ever been. Live theatre, concerts, comedy shows and family entertainment is an ever-changing array of performing arts are featured. Flato Markham Theatre continues to honour respected artists and their Canadian talent in series of performances, globally acclaimed artists, GTA Premieres and Exclusive Presentations are all offered throughout the season.


Applications are now being accepted for the temporary part-time Front-of-House Manager positions at the Flato Markham Theatre, in the Economic Growth, Culture and Entrepreneurship Department of the Development Services Commission. To apply, please submit your cover letter and resume online by

July 27, 2025.

Hours of Work:

This is a temporary part-time position that would require flexible availability, daytime and nighttime during weekdays, weekends and some holidays

Join us and make a lasting difference!

JOB SUMMARY

The House Manager is responsible for providing front line guidance and direction to Ushers, Bar and Box office staff thereby helping to facilitate audience enjoyment, comfort and safety during each performance.

KEY DUTIES AND RESPONSIBILITIES

Opens and closes theatre for shows Clarifies performance schedule with technicians and client production representatives Briefs all staff on event information, schedule, and positioning, as well as any special instructions Completes administrative duties related to events such as post-show reports, creation and maintenance of signage, and e-mail communications to Theatre staff Ensures lobby and green room is clean and prepared for patrons, and VIPs when applicable Ensures entryways and public areas are safe, clear of ice or snow and not slippery Monitors sales, troubleshoots P.O.S. system as necessary Oversees smooth execution of receptions, house seating, bar service, and usher duties Addresses any issues brought up from patrons according to policies and procedures, to the best of your ability as they arise

REQUIRED SKILLS & COMPETENCIES

Minimum of a High School Diploma is required. College/University education in Theatre is preferred Prior experience in a theatre or in similar fast-paced environment. Experience handling cash Prior experience managing and assigning work to staff and volunteers is required Experience responding appropriately to customer issues Ability to work flexible hours on weekdays, weeknights, and weekends Certified in Standard First Aid with CPR-C Certified Smart Serve Satisfactory Vulnerable Sector Screening letter as determined by the City of Markham Good understanding of safety and evacuation procedures in case of an emergency General knowledge of Microsoft Word, Excel and Outlook is an asset

CORE BEHAVIOURS

Service Excellence:

Meets or exceeds service standards when interacting with customers in the community and in the organization.

Change & Innovation:

Responds positively and professionally to change and helps others through change.

Teamwork & Relationship Building:

Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.

Communication:

Communicates in a clear, professional and respectful way; demonstrates active listening.

Accountable & Results Oriented:

Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.

Management & Leadership:

Demonstrates self-management, professionalism and engagement; leads by example.


The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.


Please respect our scent free area by not wearing scented products when visiting the office.