Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 1 Kennedy Road South, Brampton, Ontario, L6W 3C9

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store\xe2\x80\x99s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability

Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom

Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity

Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:

Complies with Human Resources Standards

Hires and/or supports hiring for all departments, excluding Pharmacy

Maintains wage administration within SLPH guidelines

Conducts probationary reviews for new hires and annual staff performance reviews

Manages staff performance through ongoing coaching, action planning, and follow-up

Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:

Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report

Meets period, quarterly and annual targets

Sets individual goals for departments to motivate employees and ensures goals are met

Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS:

Planning, Judgement and Decision Making

Planning and preparation for Inventory Management

Use judgment and decision making skills to control expenses

Provides effective leadership and ongoing mentorship and ensures development of all staff

Efficient time management skills

Able to prioritize activities quickly in response to changing initiatives

Effective organization and planning skills

EXPERIENCE:

Previous retail management experience for a minimum of 5 years

Demonstrated ability to drive the business, lead by example and support corporate programs

Works effectively with management team

Superior interpersonal, coaching and communication skills

Strong business and financial acumen

Strong relationship builder with key internal and external agencies

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Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart