Job Description

Position: Front Store Customer Service - Merchandising

Reports to: Front Store Manager

Requirements:

- Solid communication and interpersonal skills

- Basic understanding of retail sales principles and customer service requirements

- Ability to multi-task balancing customer requests and remaining flexible to business needs

- Basic understanding of computerized POS systems

- Familiarity with secondary services such as lottery, licenses, etc.

- Physically able to move products, lift moderate packages, etc.

- Valid drivers license

- Ability to work as part of a team and take initiative independent of supervision

- Available to work weekends

Specific Duties:

- Primary cashier with responsibility for:

o Organization and appearance of cash counter area

o Ordering and stocking of retail supplies

o Organizing, activating, ordering of lottery supplies

o Stocking of gift cards

o Training of new cashiers

o Informing manager of issues pertaining to part time staff

- Merchandising

o Set up and maintenance of sections assigned by manager in accordance with planograms where available

o Set up and tagging of weekly flyer and/or supervise the set up by part time staff

o Inform manager of pricing discrepancies, stock shortages and recommend products to be cleared

o Order items requested by customers or communicate such to manager

o Perform periodic cycle counts and annual inventory

o Ensure all sections are stocked and overstock is rotated to front store

o Periodic outdate checks

- Customer Service

o Answer customer inquiries about products with the exception of OTC which should be directed to the Pharmacist on duty

o Promote private label alternatives to customers

o Engage with customers searching for items or waiting for prescriptions

- Other

o During absence of manager, daily stock orders to McKesson

o Receiving of recurring products during manager's absence

o In rare situations, assistance may be needed in the dispensary

Job Types: Full-time, Permanent

Pay: From $16.50 per hour

Work Location: In person

Application deadline: 2025-08-18
Expected start date: 2025-09-02