Job Description

Company Description

We are a family-owned Relais & Ch\xc3\xa2teaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest.



Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World\xe2\x80\x99s Best Hotel.

As a Front Office Supervisor you will:

• Must support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a \xe2\x80\x9chands-on\xe2\x80\x9d supervisor assisting the team as they strive to meet or exceed guests\xe2\x80\x99 expectations
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
• Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department

Qualifications

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have: * Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
• Must possess the ability and desire to lead a world-class Front Office team
• Excellent Human Resources skills are required; Minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility
• Excellent interpersonal, verbal and written communication skills are needed
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
• Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management
• Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel, are assets
• Must enjoy shift work and be able to work evenings, weekends and holidays
• Valid Class 5 Driver\'s License
• Ability to make a 2-year commitment to the position
• A mutual understanding of your employment duration will be determined during your interview

Salary/Wage: $49,750.00 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you\xe2\x80\x99ll have access to alongside your experience at the Inn:

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.

Wickaninnish Inn