Job Description

Job Posting

Front Office & Sales Manager - Best Western Brantford Hotel & Conference Centre

Location:

Brantford, ON

Employment Type:

Full-time, On-site

About Us

The

Best Western Brantford Hotel & Conference Centre

is a premier hospitality destination in Brantford, featuring

150+ guest rooms

, more than

15,000 sq. ft. of banquet, meeting, and event space

, and an on-site restaurant. We are committed to delivering exceptional guest experiences for both leisure and corporate travelers.

We are looking for a

Front Office & Sales Manager

to lead our front office operations while also driving sales initiatives and creating a sales-focused culture within the guest services team.

Responsibilities

Lead, train, and manage a team of

8+ front desk associates and supervisors

, ensuring top-tier guest service and operational efficiency. Oversee all

front office operations

, including check-in/check-out, guest requests, billing, and issue resolution. Manage

night audit functions

, ensuring accurate reconciliation and reporting. Handle

guest complaints professionally

, both in person and through

online channels (guest surveys, social media, and review platforms)

. Maintain and grow

corporate client relationships

, including hosting site tours for corporate and banquet clients. Manage

invoicing, RFPs, and hotel pricing strategy

. Leverage

Microsoft Excel

and IT tools for scheduling, reporting, and forecasting. Drive

corporate sales

by generating leads, making outbound sales calls, and supporting the banquet and events team. Foster a

sales culture among the front desk team

, encouraging upselling and proactive guest engagement. Collaborate with other departments (banquets, restaurant, sales) to ensure seamless guest experiences.
Must-Have Qualifications

Proven Front Office experience

in a hotel setting.

Supervisory experience

, with the ability to manage and motivate teams. Knowledge of

night audit procedures

. Proficiency in

Microsoft Excel

and strong general

IT skills

. Experience with

corporate accounts, invoicing, RFPs, and hotel pricing management

. Strong interpersonal and problem-solving skills, with the ability to handle guest complaints effectively. Flexibility to work varied shifts, including evenings, weekends, and holidays.
Preferred Qualifications

Experience with

Visual Matrix, Avalon, POS systems, or Ambience

.

Sales or social media management experience

in a hospitality context. Strong

upselling and lead-generation skills

.
Compensation & Benefits

Salary Range:

$45,000 - $50,000 annually (based on experience).

Variable compensation/commissions

available for achieving sales targets. Health, dental, and vision benefits. Hotel and restaurant discounts. Opportunities for professional development and career advancement.
How to Apply

Submit your resume and cover letter via Indeed. Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Work Location: In person