Job Description

Job Summary

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front office team in a dynamic hospitality environment. The ideal candidate will possess exceptional leadership skills, a strong background in guest services, and a passion for providing outstanding hospitality. This role is pivotal in ensuring that our guests receive the highest level of service from check-in to check-out.

Responsibilities

Manage front office operations, including reception, reservations, and guest services. Supervise and train front office staff to ensure adherence to hotel standards and procedures. Handle guest inquiries, complaints, and requests promptly and professionally. Maintain an organised front desk area and ensure all administrative tasks are completed efficiently. Collaborate with other departments to enhance the overall guest experience. Monitor occupancy levels and assist with room allocations as necessary. Ensure compliance with health and safety regulations within the front office area. Develop and implement strategies to improve guest satisfaction and operational efficiency.

Experience

Proven experience in a hotel or hospitality environment is essential. Strong background in guest services with a focus on delivering exceptional customer experiences. Multilingual or bilingual skills are highly desirable to cater to our diverse clientele. Excellent phone etiquette and communication skills are required. Previous supervisory or managerial experience within a front office setting is an advantage. Familiarity with hotel management software is beneficial. We invite candidates who are passionate about hospitality and possess the necessary skills to apply for this exciting opportunity to lead our front office team.
Job Type: Full-time

Pay: $19.00-$24.00 per hour

Expected hours: 40 per week

Work Location: In person