Job Description

Position Summary -

The Front Office Manager is responsible for all Front Desk activities.


Pay for this position is $25-$27 per hour.

Major Duties & Responsibilities:

Supervision and performance management of all Front Desk including Overnight reservation Staff May include rotation into overnight shifts to cover as necessary Working with the Employee Experience department to Hiring for all Front Desk positions. Training of new staff and ongoing training of existing staff Schedule the front office staff in accordance with budget guidelines and through the direction of the Director of Lodging and Guest Experience Assist the Revenue Manager in maintaining the ADR and monitors room inventory to maximize in high occupancy/sold out nights Resolve guest concerns, issues and follow-up Monitor and respond to surveys and reviews Collaborate with Director of Lodging and Guest Experience to develop and carry-out ideas and procedures to continuously improve department performance and guest satisfaction Daily and weekly preparation of departmental payroll Prepare annual departmental operating budget business plan Implement monthly incentive program Monitor Front Office supplies and order as needed Prepare, Implement and train Supervisors on departmental SOP's Conducts day-to-day shift meetings or huddles. Initiates monthly department meetings with agenda and minutes. Attends bi-weekly department head meetings and REVMAX strategy meetings when needed. Ensures all policies and procedures are in place to adhered to. Coding of departmental invoices Coordinate and communicate with all operating departments to enhance guest experience Support Housekeeping supervisor in planning the week as needed. Supervise common areas and facilities cleanliness and operations (pools, sport courts etc.) Maintain, update information in the property management system. Coordinate and implement specials and packages Become a Super User with our Computer Programs (Maestro, HotSOS, Alluvi, Miwa, TimeShareWare) Monitoring all team members' performance and using progressive discipline as required Ensure all team members are wearing the proper uniform including name tag Ensure the front desk area/main lobby and back office are neat, tidy and clean Perform Manager on Duty responsibilities while on shift Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. Co-operate and accept other assignments as and when required

Minimum Qualifications & Skills:

Minimum of 3-5 years' experience in Hospitality Management role. Have a high level of leadership as well as management skills. Superior written and oral communication skills. Excellent organizational and time management skills, with the ability to set priorities for self and others. Proficient with computers. Challenges may arise with team members and clients' needs and will need to be addressed in a professional manner. Proper uniform must be worn at all times, this includes your name tag. * Able to work evenings, overnights, weekends and holidays.