Job Description

Front Office Associate

About The Union Club of British Columbia:

Founded in 1879, the Union Club of British Columbia is a landmark institution in the heart of downtown Victoria. With a neo-Georgian design inspired by the classic clubs of London, this heritage building has always offered premier service, amenities, companionship, and exceptional comfort.

We are seeking a full-time employee to join our Front Office team.

As your employer, we will offer you:

- Competitive wages
- Comprehensive training
- A positive work environment
- Experience in guest services and the hospitality industry

As a member of the Front Office team, you will have a direct impact on creating a professional and memorable experience for our members and guests.

Qualifications:

Excellent customer service skills are essential

Strong interpersonal skills

Completely fluent English language skills; both written and verbal

Demonstrated excellent correspondence skills

Clear, precise, professional, and helpful telephone manner

High level of responsibility and commitment

Excellent organizational skills - showing flexibility in handling multiple priorities and meeting deadlines

Team player with proven success in relationship building

Previous Hotel or Club experience an asset

Other languages an asset

Duties Include:

Answering phones and using a switchboard

Email communication

Checking in/out of guests

Responding to guest/member inquiries, providing concierge service

Cash handling and processing forms of payment

Reporting to management

Communicating between departments

Administration work assigned by management

Upholding the house rules

Stand for long periods of time, use stairs, lift 45 lbs.

Job Type: Seasonal

Pay: $21.50-$22.50 per hour

Benefits:

Commuter benefits Company events Dental care Discounted or free food Extended health care Flexible schedule Paid time off Vision care
Ability to commute/relocate:

Victoria, BC V8W 1Z6: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 2 years (preferred)
Work Location: In person