Job Description

Position Overview:

We are seeking a skilled and experienced Manager to oversee the daily operations of our vibrant pub. As the FOH Manager, you will be responsible for managing a team of 4-15 employees, ensuring exceptional customer service, and maintaining a dynamic and efficient bar environment. The ideal candidate will have a passion for hospitality, a strong leadership presence, and a commitment to upholding the highest standards of quality and cleanliness.

Responsibilities:

Team Management:

Lead and supervise a diverse team of bartenders, servers, and support staff. Provide guidance, training, and support to ensure team cohesion and performance excellence.

Operational Oversight:

Ensure compliance with health and safety regulations and maintain cleanliness standards.

Customer Service Excellence:

Foster a customer-focused environment where exceptional service is a top priority. Handle customer inquiries, comments, and complaints in a professional and efficient manner.

Quality Control:

Maintain high standards of beverage quality, presentation, and service. Conduct regular inspections and quality assessments to uphold consistency.

Conflict Resolution:

Address and resolve conflicts or concerns among staff members or customers promptly and professionally. Foster a positive and inclusive work environment.

Regulatory Compliance:

Ensure adherence to all relevant laws, regulations, and licensing requirements. Stay informed about industry trends and best practices.

Qualifications:

Proven experience as a FOH Manager or similar role in the hospitality industry. Excellent leadership, interpersonal, and communication skills. Strong organizational and multitasking abilities. Ability to work under pressure and handle challenging situations with a calm demeanor. Knowledge of beverage trends, mixology techniques, and industry best practices. Certification in safe food handling and responsible alcohol service preferred.
If you have a passion for hospitality and leadership, and you're ready to take on the challenge of managing a dynamic team in a bustling pub environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!

Job Type: Full-time

Pay: $17.00-$19.00 per hour

Additional pay:

Tips
Schedule:

Day shift Evening shift
Work Location: In person