Job Description

Front of House Manager

The Irish Harp Pub is hiring a Front of House Manager to join our team. Reporting to the Owner, General Manager, and Assistant General Manager, this vital role will help oversee the daily operations of the pub and ensure an exceptional guest experience.

Shifts

Primarily Wednesday to Sunday, 4 PM - 12 AM

Days, evenings, weekends, and holidays as required

Monday and Tuesday off, unless covering for another manager

Job Type

Full-time, year-round

Compensation

Salary based on experience

Benefits available after three (3) months

Responsibilities

Oversee day-to-day front-of-house operations to ensure smooth service

Manage inventory levels, labor costs, and overall expenses

Train, coach, and evaluate staff, providing regular feedback and corrective action as needed

Maintain a high standard of customer service, addressing complaints promptly and professionally

Ensure the cleanliness, organization, and sanitation of the front-of-house

Create and maintain effective employee schedules to meet business demands

Complete and maintain required reports and paperwork

Enforce company policies and procedures

Ensure compliance with government regulations, including public health and safety

Identify and correct unsafe practices or conditions

Adapt to the changing needs of the business and management team

Qualifications

2+ years of front-of-house supervisory experience or equivalent

Strong customer service and interpersonal skills

Excellent communication, math, and technical skills

Ability to perform under pressure in a high-volume environment

Detail-oriented with strong organizational, time management, and problem-solving skills

Flexible availability, including days, evenings, weekends, and holidays

Benefits

Discounted or free meals

Bonus

Group benefits

How to Apply

Qualified candidates are invited to submit their resume. We appreciate all applications, but only those selected for an interview will be contacted.

Job Type: Full-time, Permanent
Schedule: 8-hour shifts, including weekends
Remote Work: No

Job Types: Full-time, Permanent

Pay: $60,000.00 per year

Benefits:

Company events Dental care Discounted or free food Extended health care Store discount Vision care
Ability to commute/relocate:

Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person