Job Description

Overview:
ESS & CAY is hiring for the heart of our team ... our Front of House Manager!!! This position is not a "reception" position it has many aspects and layers involved!

This is a temporary position for maternity coverage

We are seeking a highly organized and experienced individual to join our team. As the Front of House Manager, you will be responsible for overseeing the daily operations of our busy luxury hair salon, ensuring excellent customer service and the highest level of organization.

Responsibilities:
We believe in a team environment and look to all of our employees to help contribute when they are not working with clients. This includes tidying at the end of your shift to ensure things are ready and prepared for the next shift/next day.

Duties include, but are not exclusive to, phone calls, voicemails, emails, and fulfilling all client requests; such as online store orders, assisting appointment scheduling and communicating with stylists to ask questions if needed to reply to clients requests/questions. Checking out clients and customers. Social media by request. Making guests feel welcomed as you greet them and serve them a beverage if requested. Assisting with events, classes, and any social events the salon sponsors or hosts.

Skills:
- Strong knowledge of point-of-sale (POS) systems
- Proven experience in team management
- Ability to multitask and work well under pressure in a fast-paced environment
- Excellent communication and interpersonal skills
- Light website design / maintenance skills an asset
- Adequate social media skills including Instagram, Facebook & Twitter a must
- Adequate skills with Microsoft Excel, Canva, Google Docs and Shopify an asset
- Reception duties including answering phone, emails, & scheduling appointments

If you are a motivated individual with a passion for beauty and possess the necessary skills to excel in this role, we invite you to apply for the position of Front of House Manager. Join our team today!

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Benefits:

Company events On-site parking Paid time off Store discount
Education:

Secondary School (preferred)
Licence/Certification:

Smart Serve (preferred)
Work Location: In person