Job Description

JOB POSTING: FRONT OF HOUSE COORIDNATOR (Full-Time One-Year Contract)

THE BURLINGTON PERFORMING ARTS CENTRE
The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

POSITION SUMMARY The Front of House Coordinator is responsible for assisting in ensuring the smooth operations of front of house, concessions and volunteers for all events. The Front of House Coordinator is also responsible for providing administrative support for all these areas. This is a full-time position with a requirement for substantial evening and weekend work.

KEY RESPONSIBILITIES

• Perform duties of Front of House Coordinator
• Food, beverage and merchandising support
• Volunteer program delivery support

DETAILED RESPONSIBILITIES:

FRONT OF HOUSE COORDINATION

• Ensure professional operation and superior customer service by front of house team
• Coordinate, monitor and support bar staff and volunteers during events
• Act as an audience resource providing information, answers and resolving patron/client concerns
• Coordinate with box office and production staff to oversee the smooth delivery of programming and audience flow at entrance, intermission(s) and exit
• Follow front of house emergency / safety policies and procedures, assessing conditions and taking appropriate actions
• Follow front of house opening procedures to ready theatre for audience, including the setup of equipment and product required for each event (building walk through, unlocking & stocking washrooms, turning on lights, stocking volunteer supplies, coordinating the stuffing of programs, setting up merchandise table, organizing coat check etc.)
• Assign volunteers to positions for the evening, brief volunteers for their shift and offer support
• Be familiar with front of house equipment (POS, sales software, coffee machine etc.)
• Support bar staff restocking of bar and concession before, during, and after performance
• Complete house report including ticket scan counts, bar report and volunteer/patron feedback
• Report upon lost & found items and store appropriately
• Conduct closing procedures and coordinate securing building with technical staff upon departure
• Assist with coordinating front of house staffing needs
• Assist with recruitment, orientation, training and scheduling of front of house team
• Identify and communicate opportunities to improve service and implement approved changes
• Prepare bar, merchandise and coat check floats as required
• Monitor cash flow throughout event
• Reconcile bar, merchandise, and coat check transactions with end of shift reconciliation forms
• Secure, deposit and report upon monies received
• Assist in the purchasing, stocking and inventory of food and beverage supplies
• Fulfill rider requests and assist in the preparation and set up / strike of backstage hospitality for Professional Series artists when required
• Assist with the management of Artist / Rental client merchandise sales

VOLUNTEER SUPPORT

• Support the management of volunteer core
• Assist in the implementation of the volunteer program which includes recruitment, screening, training, scheduling, supervision and recognition of volunteers
• Support the maintenance of volunteer records and provide proof of service documentation as requested

Other duties as required

Requirements: EDUCATION AND EXPERIENCE

• Minimum two years\xe2\x80\x99 experience in customer service-oriented environment
• Staff/Volunteer supervision (recruitment, training, supervision, recognition)
• Some technical knowledge of the theatre and industry standards
• Experience in special event planning is an asset

SPECIFIC COMPETENCIES

• Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
• First Aid, CPR, and AED training required
• Excellent verbal and written communication skills
• Commitment to customer service excellence
• Strong organizational and multi-tasking skills
• An ability to work independently and as an effective team member
• Prior knowledge of bar setup and systems would be an asset
• Able to lift and carry items weighing up to 50lbs

Additional Info: HOURS OF WORK: Full-time, salaried position based on 40 hours per week, although longer hours may be required on occassion. Hours are primarily evenings and weekends, and conditional upon venue programming.

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