Job Description

Staff - Union

Job Category CUPE 2950

Job Profile CUPE 2950 Hourly - Front of House Captain 1

Job Title Front of House Captain 1 - First Aid

Department FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range $20.95 - $20.95 CAD Hourly

Posting End Date September 9, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 5 vacancies for this position.

Job Summary
The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented First-Aid Captains to work concerts, plays, receptions, galas, and conferences.

Organizational Status
Assists the Front of House Coordinator.

Work Performed

In addition to working a regular usher position the First-Aid Captain position assists the Front of House Coordinator in providing Chan Centre patrons with basic OFA Level 1 First-Aid services.

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening.

Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.

Supervision Received
Works under general supervision of the Coordinators.

Supervision Given
Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.

Minimum Qualifications
High school graduation. A minimum two years\xe2\x80\x99 experience in theatre or a related field.

Preferred Qualifications

A thorough understanding of Chan Centre policies and procedures. Theatre/Concert Hall experience. Experience in high volume establishments. Valid certification as an OFA (Occupational First-Aid) Level 1. Ability to communicate effectively verbally and in writing. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to provide quality service to customers in a courteous, patient manner. Ability to exercise tact, discretion and patience in dealing with patrons. Must be able to work irregular hours and respond to on-call demands including evenings and weekends. Physical ability to perform the duties of the job (e.g. standing for long periods of time). Ability to work effectively independently and in a team environment. \'Serving It Right\' responsible beverage service certificate would be an asset.

University of British Columbia