Job Description

Staff - Union

Job Category CUPE 2950

Job Profile CUPE 2950 Hourly - Front of House Attendant

Job Title Front of House Attendant

Department FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range $19.59 - $19.59 CAD Hourly

Posting End Date September 9, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 30 vacancies for this position.

Summary

The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Front of House Attendants to work concerts, plays, receptions, galas, and conferences.

Organizational Status

Reports to Front of House Captains.

Work Performed

The position performs a variety of duties during performances and events including ticket-taking, ushering, coatchecking, bartending and responding to the needs of patrons and clients as they occur.

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours). Shift start times can be in the morning, afternoon or evening.

Consequence of Error/Judgement

Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons and/or safety issues. Errors in handling of cash could result in shrinkage.

Supervision Received

Works under direct supervision of Front of House Captain and under general supervision of the Coordinators. New or unusual problems are referred to the Front of House Captain.

Supervision Given

None.

Preferred Qualifications

Theatre/Concert Hall experience. Experience in high-volume establishments. Ability to communicate effectively verbally and in writing.Ability to deal with a diversity of people in a calm, courteous, and effective manner.Ability to provide quality service to customers in a courteous, patient manner.Ability to exercise tact, diplomacy and discretion in dealing with patrons.Ability to cover flexible shift times. Must be able to work irregular hours and respond to on-call demands including evenings and weekends.Physical ability to perform the duties of the job (e.g. standing for long periods. Serving It Right responsible beverage service certificate would be an asset.Level 1 First-Aid certification would be an asset.

University of British Columbia