We are seeking an enthusiastic and organized Front of House Staff administrator to join our dynamic Dirty Apron team. This role is essential in providing exceptional customer support and ensuring a welcoming environment for our guests. The ideal candidate will possess strong communication skills and a passion for organization, customer service and problem solving.
Customer Interaction:
Provide exceptional customer service to cooking class customers and visitors, assisting with inquiries about classes, schedules, gift cards, and pricing both in person and over the phone/email.
Booking Management:
Operate and manage our booking system to ensure smooth registration and payment processes for students attending classes.
Administrative Support:
Assist with general administrative tasks, including filing, data entry, and maintaining customer records.
Class Coordination:
Help coordinate class schedules, provide reminders and to attendees, and ensure all necessary materials and spaces are prepared for each class.
Communication:
Respond promptly and professionally to customer inquiries and requests, providing accurate information about available classes and other services.
Additional Duties:
Assist with day-to-day front-of-house operations to maintain an organized and welcoming environment.
Hospitality Standards:
Supervise class check-in, support serving team. Occasional serving shifts as needed.
Key Requirements:
Excellent English skills
(verbal and written) are a must.
Previous
customer service experience
is vital.
Knowledge of the
hospitality/restaurant industry
is vital. (Upscale hosting/serving background is a plus).
Comfortable with computer systems and technology; prior experience with booking systems is a plus.
Strong organizational and multitasking skills.
Ability to remain calm under pressure
Problem-solving mindset
Warm and approachable demeanor with the ability to build rapport with customers quickly.
Ability to work independently and as part of a team.
Passion for food and cooking is a plus!
If not a Canadian citizen or permanent resident, a work permit with a minimum of 2 years remaining.
Availability:
Immediate start date.
Full Time Monday-Friday 9am-5pm, plus occasional evening shifts or Saturdays as needed.
Benefits:
Competitive pay
Opportunity to be part of a fun, creative, and passionate team
Discounts on cooking classes and products
Potential for career growth in a thriving educational environment
If you are an enthusiastic, organized, and customer-focused individual looking to be part of a culinary community, we would love to hear from you!
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Application question(s):
Do you have excellent written and verbal English skills?
Are you available full time (Mon-Fri 9am-5pm) and for occasional evening/weekend shifts?
Work Location: In person
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