Job Description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values \xe2\x80\x93 Care, Commitment, Community, and Confidence.

An exciting opportunity exists for a Manager with our Commercial Lines, GCS Operations Team in our Toronto location. You will lead the day-to-day operations of the Underwriting Services team supporting our GCS underwriting partners, including training and development, and will be involved in the overall leadership of the Underwriting Assistants. Your passion and drive to support, lead, coach and mentor will contribute to the achievement of a high level of performance, improving relationships in the team, GCS Operations and overall underwriting services support teams. This includes the achievement of individual and departmental strategy and objectives, including providing training and mentorship opportunities is key.

What you\'ll do

• Managing workload and providing transactional direction to a team of underwriting support assistants, providing a good balance of delegation
• Implementing standard processes/guidelines/transactions through set parameters
• Support and guide the team to ensure operational efficiency is improved and achieved by building a productive team committed to service excellence lead by example through active and engaged coaching, mentorship, and motivation
• Encourage and demonstrate accountability while taking initiative with more difficult and non-standard situations, equipping the team to be self-solution focused
• While managing all aspects of people management and building winning capabilities, you will craft simplicity within processes, manage to KPI\xe2\x80\x99s & operational metrics and dedicate time to monthly one-on-one and team building meetings with the underwriting support assistants
• Applying out of the box thinking in sourcing and executing automation and process optimization, you will collaborate with business partners where it makes sense
• Your engagement in active discussions with Line Leads and Billing Leadership ensures continuity and on time SLA\xe2\x80\x99s in back office operations supporting Commercial Underwriting and Operations strategy.
• Active involvement in project execution when required, including GCS strategic initiatives by engaging with GCS Operations and Underwriting
• Report on operational performance using data and analysis, including but not limited to; accounting discrepancies, RPA upload accuracy, data quality, pre and post bind workflows, offer and accept and delegated underwriting authority business relationships, root cause analysis of issues providing solutions to systemic issues in an effort to improve efficiency and accuracy in data
• Participate in external engagements when needed including Underwriting and MGA/Broker operations meetings tracking actions and results in support of GCS strategy and business plans
• Be an active leader supporting underwriting support assistants with their development plans and goals
• Maintaining awareness and open transparent communication of Broker and Management initiatives

What you\'ll bring

• Post-Secondary education in insurance or a related field, and/or equivalent work experience in commercial insurance
• Proven experience (minimum 5 years) in commercial underwriting background coupled with CIP (or enrolment) is considered an asset
• Leadership experience and capabilities (i.e. project lead, formal supervisory/leadership experience leading a team of direct reports)
• Solid written communication skills and ability to write in the context of advising and teaching
• Exceptional communication skills with the ability to convey decisions and information clearly with front-line staff, external brokers, and Aviva partners.
• Proficient at building effective and collaborative relationships within Underwriting Services, GCS Operations teams and able to derive results through a collaborative approach with internal and external partners
• Lead and guide the problem resolution process that are defined in transactional terms under the appropriate company guidelines and policies. Leading by example, the customer experience is kept in the forefront at all times.

What will you get for this role?

• Join a great company and culture, and a phenomenal team!
• Competitive rewards package
• Comprehensive benefits package, including Medical/Dental, personal wellness, defined contribution pension plan, share matching plan
• Annual performance related bonus and pay review
• Exceptional career development opportunities
• Vacation allowance of 20 days plus statutory holidays, personal floater day, the option to buy/sell up to 5 additional vacation days and time off for volunteer opportunities
• Discounts on many Aviva products through the Employee Purchase Program plus discounts for Friends and Family (some exclusions apply)
• We will support your professional development

Additional Information: Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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