Job Description

About Us

We are a customer-focused organization committed to providing top-level support and solutions to our clients. As we continue to grow, we are looking for enthusiastic and dependable

Front Line Agents

to join our support team.

Position Overview

As a

Front Line Agent

, you will be the first point of contact for customers. Your role will involve handling inquiries, resolving issues, and ensuring every client feels supported and valued. This is an excellent opportunity for individuals with strong communication skills and a desire to help others.

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat Provide accurate information about company products and services Troubleshoot and resolve customer issues in a timely and professional manner Document all interactions and update customer records in the system Escalate complex issues to the appropriate department when necessary Maintain a positive, professional attitude in all customer interactions

Qualifications:

Excellent communication skills (verbal and written) Strong problem-solving and multitasking abilities Friendly, approachable, and customer-oriented personality Basic computer knowledge and ability to use online tools/CRM systems Previous customer service or call center experience is an asset, but not required

What We Offer:

Competitive hourly pay

plus performance incentives Flexible full-time and part-time schedules Remote or in-office opportunities depending on location Paid training and continuous support Career advancement opportunities within the company
Job Type: Full-time

Pay: $19.00-$22.00 per hour

Benefits:

Life insurance On-site parking Paid time off
Work Location: In person