Job Description

Customer Service Supervisor

Location:

Cridge Family Pharmacy

Position Type:

Full-Time (32-40 hours/week)

About Cridge Family Pharmacy

Cridge Family Pharmacy has been proudly serving the Greater Victoria community since 2013.
We are a unique community pharmacy providing a wide range of clinical and retail services -- including retail, prescriptions, compounding, nursing services, automated dispensing systems, and long-term care support.

Our mission is to help our patients live safely, independently, and comfortably in their own homes and communities, regardless of age, income, or ability level.

We are looking to add a

Full-Time Customer Service Supervisor

to our front-store team -- someone who shares our commitment to care, teamwork, and community impact.

Job Summary

We are seeking a friendly, detail-oriented, and dependable

Customer Service Supervisor

to lead our front-end retail team. The ideal candidate excels in providing exceptional customer service, overseeing sales transactions, and maintaining an organized and welcoming store environment.

This role is vital to ensuring a positive shopping experience for our customers and supporting daily store operations. Previous experience in retail, cashiering, or grocery store environments is preferred, along with strong communication skills, a proactive attitude, and leadership abilities.

Key Responsibilities

Oversee and support daily front-store operations, including merchandising, cash handling, and customer service standards Operate POS systems efficiently to process transactions accurately and quickly Manage cashiering duties, including returns, exchanges, and reconciliation Supervise, train, and motivate front-end staff to maintain high service and operational standards Assist customers with product inquiries, demos, and upselling opportunities Maintain merchandising standards by organizing displays and restocking shelves Support inventory management through replenishment, rotation, and vendor ordering Ensure the sales floor is clean, safe, and welcoming at all times Address and resolve customer concerns promptly and professionally Uphold strong phone and in-person communication etiquette Assist with onboarding and developing new team members Assist in the dispensary as needed Uphold company policies and procedures consistently

Skills & Qualifications

Previous

retail and customer service experience

required;

supervisory or keyholder experience

an asset Experience with POS systems, cash handling, and basic retail math Strong communication skills; bilingual abilities are an asset Excellent organizational, leadership, and multitasking skills Friendly, professional, and approachable demeanor with strong customer service focus Ability to lift up to 30 lbs and work on your feet for extended periods High level of initiative, motivation, and accountability Ability to work both independently and collaboratively

Security or loss prevention background is considered an asset

Completion of a 3-month probation period

Employment Details

Wage:

$20/hour more dependent on experience.

Hours:

Full-time (32-40 hours/week)

Vacation:

2 weeks paid vacation (4%) for full-time and part-time employees; casual employees receive vacation pay on each paycheque

Benefits:

Available after 3 months for full-time employees (includes dental, drug, vision, and paramedical coverage)

Employee Discount:

Available to all staff

Notice Period:

Minimum 2 weeks' notice required to resign or change employment status after commitment period Once the schedule is posted, employees are responsible for arranging shift coverage for personal time off (subject to Pharmacy Manager approval)
Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Discounted or free food Paid time off Store discount
Application question(s):

Do you have experience with the POS Autostar? Do you have experience with Pharmaclik?
Work Location: In person