Job Description

Overview

Front-End Operations Lead

Pumphouse Athletic Club - Yorkton, SK

Hours: Monday-Friday, 10:00am-5:00pm (35 hours/week)

Pay: $25/hour to start, $27.50 after 3 months probation, growth potential to $30/hour

About the Role

Pumphouse Athletic Club is hiring a Front-End Operations Lead to become the backbone of our gym's daily operations.

This is a leadership-level, daytime role reporting directly to the owner. You will own everything member-facing: front desk operations, part-time staff support, systems, organization, and front-end flow.

This is not a receptionist position.

This is for someone who loves structure, accountability, and running a tight operation.

Who We're Looking For

You're likely a great fit if you:

Are extremely organized and Type A Naturally create systems, checklists, and structure Enjoy leading and supporting people Communicate clearly and professionally Take ownership and follow things through Like being the go-to person who keeps everything running smoothly Want stability, responsibility, and long-term growth

Key Responsibilities

Front Desk & Member Services

Oversee daily front desk operations Ensure members feel supported, welcomed, and taken care of Handle memberships, billing questions, accounts, and inquiries
Part-Time Staff Leadership

Lead and support front desk evenings/weekends staff Provide clarity, direction, scheduling and accountability Be the primary support person for front desk employees
Cleaning & Facility standards

Oversee cleaning routines and standards across the front end Ensure the facility is consistently clean, professional and member ready Complete light front end cleaning as needed during the daytime hours to maintain standards
Operations & Systems

Own day-to-day front-end operations Create and maintain SOPs, checklists, and systems Identify inefficiencies and help improve workflows
Trainer Coordination

Pass new clients to appropriate trainers Collect and organize trainer session reports Act as communication bridge between trainers and front-end operations (not responsible for trainer performance)
Admin & Operations Support

Assist with invoicing Support the owner with operational admin tasks Help prepare documentation for bookkeeping/accounting
Marketing & Communication Support

Assist with responding to social media DMs Support promotions and events Coordinate front desk execution of marketing initiatives
Building & Equipment Coordination

Flag maintenance or equipment issues Communicate needs to the maintenance lead

Compensation & Benefits

$25/hour starting wage, $27.50 after 3 months probation Growth potential up to $30/hour as responsibilities expand Health reimbursement up to $100 per month (after 3 months probation) Six paid days off per year (earned days, typically taken as single days) Free gym membership, free group classes and discounted personal training

How to Apply

Please submit resume to owner Alicia Simoneau by email at pacyorkton@yahoo.ca

Please include:

A short note on why this role interests you A brief overview of your organizational or operations experience Your availability to start
Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 35 per week

Work Location: In person