Job Description

THE COMPANY: Celebrating over 40 years in business the Fredericton Inn is the largest family owned and operated hotel in New Brunswick. Consider us family and enjoy our brand of maritime hospitality simplified.The Role: The Fredericton Inn is looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesResponsibilities will include but are not limited to:

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages
• Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying)
• Handle wake-up calls
• Provide customer service
• Use proper telephone etiquette
• Accommodate guest requests
• Work closely with all hotel departments to improve service delivery and efficiency
• Communicating with hotel staff on the status of guest rooms
• Balance cash and complete balance sheets, cash reports and related forms
• Handling cash payments

Requirements

• Bilingual
• Excellent organizational and interpersonal skills
• Availability to work evening shifts any day of the week including weekends and holidays

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per weekSalary: From $14.50 per hourBenefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability