Job Description

Title: Community YMCA Front Desk Welcome Staff

Position Status: Part-Time (days, evenings, and weekends)

Salary: $15.50 - $16.00 per hour

Start Date: Immediately

Location: Community YMCA @ 2269 Gottingen Street, Halifax, Nova Scotia

The YMCA is a place where everyone belongs. We are committed to providing equal opportunity for all, in a welcoming space that is both nurturing and fun \xe2\x80\x93 in a community of shared responsibilities, where children and families can thrive.

There are lots of places to work, but few opportunities to do work that really matters, and the Y is one of those rare places. When you join our team, you don\xe2\x80\x99t just get a job \xe2\x80\x93 you\xe2\x80\x99ll embark on an exciting path in career development. You will be part of a team that provides children, youth, and adults of all ages a sense of belonging in their community.

The Opportunity

As Front Desk Welcome Staff you play an integral role in ensuring programming excellence through provision of a positive, inclusive, and meaningful Y experience that enhances participant achievement of a healthy lifestyle and healthy communities. Reporting to the Director of the Community YMCA, this role is integral to ensure the first point of contact is positive and welcoming for visitors, clients, and program participants.

Responsibilities

• Provide introductions and information to members and participants on comprehensive programming options in supporting the achievements of individual wellness goals and community engagement
• Provide front-line support to new and existing members, including membership applications and requests for financial assistance, and program registration
• Ensure delivery of Serving All Members (SAM) standards in day to day interactions with visitors and/or members to the Centre. Respond to incoming calls, emails, and requests for information from current and potential members. Resolve member concerns/support issue resolution in a timely and meaningful fashion
• Ensure file maintenance of all members, and being in compliance with all safety requirements, industry standards, staff certification and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery.

Qualifications & Skills

• 1-2 years\' experience in Customer Service, Hospitality, Member Relations and/or Sales
• Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
• Experience using Active Net System and multi-line phone system an asset
• Bilingual in French, Arabic, etc. is an asset
• Excellent verbal, written communication, and presentation skills
• Self-motivated, with strong attention to detail
• Strong organizational and time management skills
• Intermediate proficiency in Microsoft Office Suite

We Offer

• Strong work/life balance programs
• Individual and family YMCA Membership options
• Access to discounted childcare and programs

Please note that the successful candidate is required to provide a current and satisfactory Criminal Record Check and Vulnerable Sector Check, clear Child Abuse Registry Check, and valid First Aid and CPR training. All YMCA employees are required to attend YMCA Child Protection Training during their probationary period.

Apply Today

Please apply online at https://ymcahfx.ca/workwithus/.

We look forward to hearing from you!

The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.

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