Job Description

What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!

Say hello to Canopy by Hilton Toronto Yorkville! Canada's

first

Canopy by Hilton.

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.

Culture is key at Canopy, with team members known as

"friendly enthusiasts

,"

that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest.
Attention to detail and an energetic environment ensures Canopy's

"Positively Yours"

service culture is a kept Brand promise, delivering a consistent

"Positive Stay,"

where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville

is a184-room hotel with restaurant, street level cafe, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

The

Welcome Expert Enthusiast

also known as the

Supervisor/Duty Manager

, reporting to the

Front Office Manager

.



JOB OVERVIEW


Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.



DUTIES AND RESPONSIBILITIES



Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

QUALIFICATIONS AND REQUIREMENTS


High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.


This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays.

About Hilton:

One of the world's largest, fastest-growing hospitality companies representing

18

Brands,

122

countries and territories and more than

6,800

properties worldwide...and counting!
Hilton's

vision

is to fill the earth with the light and warmth of hospitality.
Recognized for a culture of belonging:
Ranked #1 on the 2021 DiversityInc's Hall of Fame list of Top 50 Companies for Diversity
Fortune 2022 World's Most Admired Companies
Ranked #7 in Canada on Great Place to Work
2022 World's Most Valuable Hotel Brand, Brand Finance Global 500
2022 Best Workplaces for Women
2021 Forbes, Best Employers for New Graduates
2019 Pinnacle Award, Company of the Year - Hilton Canada

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand's Vision, Mission, and Values.
Specifically, we look for team members who demonstrate these Values:

H

ospitality - We're passionate about delivering exceptional guest experiences.

I

ntegrity - We do the right thing, all the time.

L

eadership - We're leaders in our industry and in our communities.

T

eamwork- We're team players in everything we do.

O

wnership - We're the owners of our actions and decisions.

N

ow - We operate with a sense of urgency and discipline

Brighter Together. We are Hilton. We are Hospitality.

About Easton's:

The Easton's Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry - renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.
In the highly competitive hotel industry, Easton's Group's core advantages are prime locations, premium quality, and superb service. Every Easton's Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it's the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area's main tourist attractions like Canada's Wonderland or Vaughan Mills Shopping Centre.