Job Description

Department: Front Desk, Courtyard by Marriott Ottawa East Position: FULL TIME FRONT DESK SUPERVISOR / 1 vacancy/ Non Unionized Hours: Shifts vary between 6:45 AM TO 12:00 AM weekends & holidays included Report to: Front Office Manager, POSITION SUMMARY: The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system; to achieve goals that support the overall company\xe2\x80\x99s objectives while developing and building relationships.The Front Desk Supervisor is responsible to provide professional and friendly service for guests and that all front line operations run smoothly while overseeing and supporting the Guest Service team. Qualifications include but are not limited to the following: Is not inclusive of the complete : Bilingualism (French & English) required Must have a minimum of 12-24 months Front Desk experience Possess a strong commitment to deliver exceptional guest service Ability to respond professionally and empathically to guest concerns/complaints Proven ability to effectively lead a team Demonstrated comfort level with various computer systems and interfaces Demonstrated ability to deal with guests concerns/complaints and solve all issues To supervise work during the working shift to maximize productivity and guest care Assist in training front line staff on a continuous basis To respond promptly to guest needs & follow through effectively Proven ability with problem resolution Cash handling experience Demonstrate professional telephone etiquette at all times Considerate of guest security Knowledge and practical application of PMS Fosse Adhere to all Company, hotel & departmental policies & SOPs Ability to respond quickly in a dynamic & changing environment Ability to communicate verbally & in writing in a professional manner to guest and staff Must have the ability to express themselves diplomatically with staff and guests Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve and maintain standards. Must demonstrate the ability to independently solve problems Must be able to work & concentrate in a high volume area Must be efficient, well organized and able to handle multiple tasks Strong follow through abilities Take initiative in all facets Must be familiar with surrounding area and events Have knowledge of hotel fire and safety procedure Job Type: Full-time Salary: $22.68 per hour Benefits:

• On-site parking

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Ottawa, ON K1K 4S3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location Application deadline: 2023-06-16
Expected start date: 2023-06-19