Job Description

Are you an experienced guest-services agent, hungry to take on a hands-on leadership role with a top-ranking hotel? Do you want a role with a bigger impact and more responsibility? And does the opportunity to build and coach an engaged guest-services team excite you? If you\xe2\x80\x99re seriously passionate about hospitality and guest service and are craving an opportunity to take the next step in your career, then look no further. We want to meet you! Who are we? For over 30 years, Denham Hospitality has operated two award-winning Best Western hotels in Leduc - Best Western Premier Denham Inn & Suites and Best Western Plus Edmonton Airport Hotel. Operating at the heart of our community, we have been recognized year after year for our incredible hospitality, guest-centric service, and excellent quality standards. We are currently in search of self-motivated and customer-focused Front Desk Supervisor. If you have experience with front desk operations and are looking for an exciting new opportunity to further your career, this could be your next role. Front Desk Supervisor As our new Front Desk Supervisor your main priority will be to ensure a flawless guest experience. You will oversee our front desk operations, and make sure that each one of our guests experiences exceptional customer service throughout their stay. In addition to assisting guests directly, you\xe2\x80\x99ll also be responsible for training new staff and providing ongoing coaching to your team. You will lead by example, demonstrating your refined customer service and sales instincts every time you engage with guests. With every guest interaction, you\xe2\x80\x99ll maintain a strong sales focus, always identifying opportunities to up-sell and maximize revenue. Practically speaking, you will:

• Oversee front desk operations, ensuring exceptional guest service
• Manage guest check in and check out, as well as handle other guest inquiries (provide information, take care of special requests and VIP guests, resolve complaints, etc.)
• Ensure team members have current knowledge (e.g., room rates, discounts, packages, promotions, etc.) and most up to date guest services training
• Participate in the recruitment of new guest services team members, including onboarding, training, and ongoing performance coaching
• Maximize revenue via managing labour and inventory costs effectively, as well as upselling rooms and services to guests
• Act as duty manager as needed

Success in this role is about more than achieving high guest satisfaction and loyalty (though that is key!) - success means building an engaged, motivated, and committed team who are as equally dedicated to providing an exceptional guest experience as you are. You have a passion for people and guiding them to achieve success, and that\xe2\x80\x99s what will make you stand out. Working with the Denham Hospitality Organization & Best Western Just like we\xe2\x80\x99re committed to taking the best possible care of our guests, we take care of our employees too. We start by hiring the right people \xe2\x80\x93 people who care about people and who want to take ownership of their jobs. Then, we empower them by giving them all the tools and resources they need to succeed, ongoing learning and development opportunities, and an amazing employee-centric team environment. We invest in our people because we recognize that they are at the heart of our organization\xe2\x80\x99s success. Working here means being part of a team who are more than just coworkers \xe2\x80\x93 we\xe2\x80\x99re family. And like you, we are passionate and enthusiastic about hospitality and creating and delivering legendary guest experiences. If you\xe2\x80\x99re ready to take the next step in your career, and this sounds like the type of team you can\xe2\x80\x99t wait to be a part of, then we can\xe2\x80\x99t wait to meet you. The Details: This is a full-time, permanent position working 5 days per week (weekdays, weekends, and holidays included), with a regular shift between 3 pm \xe2\x80\x93 11 pm. Flexibility is required, and shift days and times may change depending on hotel needs and coverage required. You\xe2\x80\x99ll be paid a competitive hourly wage, will qualify for monthly bonuses and sales incentives, and have access to an excellent benefits package and group RRSP plan. You\xe2\x80\x99ll enjoy complementary meals, and employee discount rates for Best Westerns in North America. Qualifications: Above all, we are looking for hospitality-focused people who are excited by the opportunity to maximize the guest experience. While some supervisory experience would be a plus.

• Must have a 2-year minimum experience working in a hotel as a guest services or front desk agent
• Strong understanding of front desk operations, with experience working all front desk shifts
• Experience working with property management systems (PMS) for room inventory management
• Experience in a supervisory or leadership role, would be a plus but is not required
• Hands on experience with financial stewardship of a front desk operation (i.e., controlling labour and inventory costs, upselling, etc.) is an asset
• Hospitality management degree/diploma is an asset

Job Types: Full-time, Permanent Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Leduc, AB T9E 6V3: reliably commute or plan to relocate before starting work (required)

Job Types: Full-time, Permanent Salary: $18.00-$20.00 per hour Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• On-site parking
• RRSP match

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Leduc, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: One location