Job Description

Front Desk Supervisor
First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Supervisor with Fairmont Hotels. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on "Turning moments into memories". What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Supervising and leading the Front Desk team.
• Arrive at least 10 minutes prior to shift to receive pass on information, check email, and review hotel activity.
• Actively promote the Fairmont Brand through adhering to our mission statement and values.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm and luxury service.
• Respond to all guest in a timely manner, consistently offer professional and engaging service and take initiative to add a personalized experience to our internal and external guests.
• Ensuring the smooth operations and maintaining our brand standards and contributing to the profitability of the Front Desk.
• To effectively handle guest comments and concerns, both in person and in writing.
• To assist in training colleagues at the front Desk, ensuring they have the necessary skills to perform their duties with maximum efficiency.
• Help in ensuring a high staff moral through participation in staff activities. Attend monthly communication meetings.
• Actively seek feedback from colleagues and guests.
• Staying up to date on industry trends and making quality recommendations to the Front Office Management Team for improvement.
• Responsible for taking payment and managing a cash float.
• Ensuring effective inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain a safe and hazard free work environment.
• Monitor inventory levels and inform the Front Office Management Team when we need to re-order supplies.
• Shift work as business levels dictate. Including overnight shifts.
• Responsibilities will also include room assignment, check-in and check-out of guests, active participation in the ALL Loyalty program.
• Ensuring the safety and well-being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
• Other duties as assigned.

Your experience and skills include:

• High attention to detail
• Previous experience in a Front Desk/ Reception
• Solid background in a computerized Front Office environment
• Willing to work shift work, including night shift
• Diploma or Degree in hospitality Management is an asset
• Effective communications skills
• Knowledge Micros PMS/Opera is an asset
• Strong leadership skills, able to lead employees to achieve the department?s vision and goals

Your team and working environment:

• Centrally located in downtown Calgary, The Fairmont Palliser is the city's premier, landmark hotel. With 407 elegently appointed guest rooms, The Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Type: Full-time Salary: $21.54-$22.54 per hour Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Work Location: In person Expected start date: 2023-06-14