Job Description

At SI Supplies, we're more than just a distributor; we're a trusted partner in your business's success. With two generations of dedication, we've proudly served the signage industry for over 30 years. Based in Mississauga, Ontario, we specialize in high-quality materials like acrylic, LED modules, channel letter coils, and other essential products for sign and printing companies.

Our extensive inventory, unwavering commitment to quality, and constantly evolving product line ensure our customers always have access to the tools and technology they need to succeed. Our passionate, experienced team is known for personalized service, innovative solutions, and dependable support.

We're currently seeking a

Front Desk Representative

to join our growing team. This full-time role is perfect for someone professional, customer-focused, and detail-oriented. You'll be the first point of contact for our clients and play a vital role in supporting both our sales and operations teams.

Key Responsibilities:

Customer Service & Communication:

Answer incoming calls and emails promptly and professionally Greet walk-in customers and provide exceptional front-desk service Respond to customer inquiries about products, pricing, and order status Direct calls and messages to appropriate team members

Inside Sales:

Process and close sales orders over the phone and via email Provide product information, recommendations, and pricing to customers Build and maintain relationships with existing customers Follow up on quotes and convert inquiries into sales Identify customer needs and suggest complementary products Meet sales targets and contribute to overall company growth

Administrative & Accounting Support:

Process invoices, payments, and basic bookkeeping tasks Maintain accurate customer records and order documentation Assist with inventory tracking and order coordination Prepare shipping documentation and coordinate with warehouse team Handle basic office administration tasks
Requirements:

Fluent in English (spoken and written) with excellent communication skills Proven customer service experience (1+ years preferred) Strong phone etiquette and professional demeanor Comfortable with basic math and handling financial transactions Proficient with computers and ability to learn new software quickly Detail-oriented with strong organizational skills Inside sales or telesales experience is an asset Experience in the signage, printing, or building materials industry is a bonus
What We're Looking For:

Positive, friendly attitude and team-oriented mindset Strong multitasking abilities in a fast-paced environment Self-motivated with a results-driven approach Problem-solving skills and initiative Punctual, reliable, and professional Ability to build rapport with customers quickly
At SI Supplies, we believe our employees' success directly impacts our business's success. If you're ready to be part of a company that values integrity, innovation, and excellence, we'd love to hear from you.

Job Type:

Full-time

Ability to commute/relocate:

Mississauga, ON L4W 2V6: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred) Inside sales or reception: 1 year (preferred)

Language:

Fluent English (required)

Work Location:

In person

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person