Job Description

SPORT + SPINAL

Physical Therapy

SPORT+SPINAL Physical Therapy located in the heart of Yaletown in downtown Vancouver, is seeking

Casual Front Desk Support. We are seeking friendly, energetic and detail oriented individuals to join our dedicated team of professionals.

As the first point of contact for our clients, this role is a key part of building and maintaining the relationships with our clients, practitioners, and stakeholders. The Front Desk Administrative Team is responsible for maintaining all parts of the clinic efficiently and high standards of cleanliness.

Front Desk Support is essential to the clinic running smoothly by handling a high volume of client requests, phone calls, emails, and assisting our practitioners with a steady flow of appointments.

The role involves administrative duties while providing outstanding customer service to valued clientele.

Qualifications, Experience & Skills:

Customer service and relationship building skills. High attention to details, organization & cleanliness. Problem solving & solution oriented attitude. Previous experience in a medical clinic, spa, hospitality role, or gym setting is considered an asset. Interest or experience in health & wellness. Strong computer skills with knowledge of online booking or scheduling software (Jane, Mindbody, Google Docs, Microsoft, Outlook). Payment processing, cash handling & end of day cash out experience. Ability to multi-task & troubleshoot multiple requests at the same time.

Daily Responsibilities:

Greeting clients, answering phones, maintaining voicemail & emails. Scheduling & changing client appointments using online booking software Jane App. Processing payments or refunds for client sessions, cancellations, and product sales. Cleaning of physiotherapy rooms between each client, at the beginning or end of day and as needed. Daily cleaning & basic maintenance of the clinic, including following all COVID-19 safety plans. Ordering & stocking clinic supplies or products as needed. Organizational & archival maintenance of client records. Processing requests for records for clients, insurers, law offices or other practitioners. Daily handling of cash & end of day cash out procedures. Additional tasks related to the everyday operation of the clinic on an as needed basis.

Availability & Hours:

Available shifts at this time are Monday - Friday. From 8am to 7:30pm. We are seeking individuals able to fill in as a casual/on call.

Wage:

Training & 60 day probationary period wage: $18.00
Post-probationary wage: $19.00

Opportunities for advancement & wage increase exist for individuals that become long term and dedicated to the overall operations of our clinic.

How to Apply:

Please submit a cover letter with your resume.

Job Types: Casual/ On-call

Salary: $18.00 per hour

Benefits:

Flexible schedule
Schedule:

Evening shift Monday to Friday Morning shift
COVID-19 considerations:
At this time our clinic is maintaining a mask wearing policy for all staff and clientele. We are also following COVID-19 cleaning measures in order to ensure the safety of staff and clients.

Experience:

Front desk: 1 year (required) Administrative experience: 2 years (required) Jane App (required, do not apply if you don't have experience with this app)
Job Types: Casual, Freelance

Pay: $18.00-$23.00 per hour

Benefits:

Casual dress Flexible schedule
Ability to commute/relocate:

Vancouver, BC V6B 2W7: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (preferred) Administrative: 1 year (preferred) Jane App: 1 year (required)
Work Location: In person