Job Description

Overview

We are seeking a motivated and organized Front Desk Agent to join our team. This role is essential in providing excellent customer service and ensuring the smooth operation of our front office. The ideal candidate will possess strong communication skills, computer skills, attention to detail, and the ability to multitask in a fast-paced environment. Experience is an asset.

Responsibilities

Greet and assist visitors with a friendly and professional demeanor. Manage multi-line phone systems, directing calls and taking messages as necessary. Perform data entry tasks accurately and efficiently, maintaining up-to-date records. Handle filing and organization of documents to ensure easy retrieval of information. Provide clerical support including typing, proofreading, and preparing correspondence to reservations. Utilize Microsoft Office, Google Workspace, and POS for various administrative tasks. Assist with guests for reservations, check in, check outs, guests requests. Maintain confidentiality of sensitive information in compliance with privacy regulations. Collaborate with team members to streamline office operations and improve efficiency. check in and collect payments from guests.

Experience

Previous experience in an office environment/hospitality is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace is essential/POS. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent phone etiquette and customer service skills are critical for success in this role. Experience in front desk, customer service and hospitality industry is an asset. Bilingual is an asset.
Job Type: Full-time

Pay: $16.00-$19.00 per hour

Expected hours: 30 - 40 per week

Language:

English (preferred)
Work Location: In person

Application deadline: 2025-08-30
Expected start date: 2025-08-25