Job Description

Job Title:

Front Desk Receptionist

for Dr. Lwanga at South End Medical (Regina, Saskatchewan)

Why Us?

Work full-time but only 4 days a week: Mon, Tue, Wed & Fri Build your resume / CV as you prepare for med school, PA school or Physiotherapy No weekend shifts Competitive salary Opportunity to work in a fast-paced, friendly healthcare environment

Responsibilities:

A. Patient Check-in:

Greet patients warmly and initiate check-in within 5 minutes. Verify appointment details, update information, and confirm pharmacy, allergies, and medications in EMR with accuracy.

B. Phone Management:

Answer phone calls promptly with a professional tone. Provide necessary information, document follow-ups or messages. Prioritize urgent calls and ensure proper triage.

C. Appointment Booking:

Schedule appointments. Confirm patient referrals before booking. Review the daily schedule to avoid overlaps or errors.

D. Call Triage and Forwarding:

Answer, triage, and forward calls within 2 minutes. Log calls requiring follow-up and direct them appropriately.

E. Physician Communication:

Document and communicate patient concerns to the relevant physician in a timely manner. Ensure no critical information is overlooked.

F. Administrative Tasks:

Collect, sort, and distribute mail within 24 hours of receipt. Ensure new documents and labs are filed for the physician.

How We Will Support You:

Training on how to complete each task Frequent meetings with leadership Monthly training to upgrade your skills

This Opportunity is Perfect for Someone That Has:

Excellent communication, interpersonal, and organizational skills Strong computer skills, including experience using Google Workspace & Microsoft Office The ability to multitask and prioritize in a fast-paced environment Strong attention to detail and accuracy The ability to maintain confidentiality and adhere to OSHA & HIPAA regulations A Professional and courteous demeanor

Preferred But Not Mandatory:

Previous experience in a medical office CPR/ACLS certification Experience with Accuro EMR Other: Criminal Record Check & references are required

This Opportunity is Poor Fit For Individuals That:

Prefer not to follow instructions Don't have good verbal communication skills Have a poor work ethic Lack discretion & enjoy gossip Can't work independently Have difficulties managing their emotions Have difficulties working in a fast-paced environment Doesn't value teamwork

Application Instructions:

Please submit your resume and cover letter to Sher at doclwanga2@gmail.com. We look forward to hearing from you. No walk-in application. We will screen the profiles and contact shortlisted candidates for further instructions. Thank you!
Job Type: Full-time

Education:

Secondary School (required)
Language:

English (required)
Location:

Regina, SK S4S 6K6 (required)
Work Location: In person