Job Description

Position Overview

We are seeking an experienced and organized

Front Desk Receptionist

to join our busy

rehabilitation clinic

. The ideal candidate will have a strong background in

Motor Vehicle Accident (MVA) cases

, familiarity with

OCF forms

, and experience

communicating with law firms, insurance adjusters, and healthcare professionals

. This role is essential in providing excellent patient service, maintaining smooth office operations, and ensuring all documentation is accurate and compliant with industry standards.

Key Responsibilities:

Patient Relations:

Greet and check in patients in a warm and professional manner. Schedule, confirm, and manage appointments for physiotherapy, massage, chiropractic, and other rehab services. Handle patient inquiries in person, by phone, and by email.

Administrative Duties:

Manage clinic phone lines, voicemail, and correspondence efficiently. Maintain organized and confidential patient records (paper and electronic). Process payments, issue receipts, and balance daily transactions. Manage faxing, scanning, and filing of clinical and legal documents.

MVA & Insurance Documentation:

Complete and process

OCF forms (OCF-3, OCF-18, OCF-23, OCF-24, etc.)

accurately and on time. Communicate with

insurance companies

,

lawyers

, and

medical assessors

regarding patient claims. Track treatment plans, billing submissions, and approvals for MVA and WSIB clients. Ensure compliance with insurance and privacy regulations (HCAI and PHIPA).

Team Support:

Coordinate with therapists and other staff to ensure seamless patient flow. Assist with administrative reports, data entry, and follow-up communications as required. Support clinic marketing and patient retention initiatives when needed.

Qualifications:

Minimum

2 years of experience

in a rehabilitation office setting (required).

Strong knowledge of MVA processes, OCF forms, and HCAI submissions

(required). Experience

liaising with law firms and insurance adjusters

(required). Proficiency in

MS Office

,

Universal

, or other EMR systems. Excellent

communication

,

organization

, and

multitasking

skills. Professional demeanor with a

customer service-oriented attitude

. Strong attention to detail and confidentiality.

Assets (Preferred):

Experience in

physiotherapy or multidisciplinary rehab

environment. Knowledge of

WSIB

and

EHC (Extended Health Care)

billing. Familiarity with

medical terminology

and treatment plans.

Schedule & Compensation:

Competitive hourly wage based on experience.

How to Apply:

Please submit your

resume

to info@flexaphysio.com

Job Type: Part-time

Pay: $18.00-$25.00 per hour

Expected hours: 20 - 25 per week

Work Location: In person