Job Description

We are currently seeking a 'Front Desk - Patient Relations' team member for our outpatient physiotherapy practice in Hamilton ON.

We put patient care first and are looking for someone who has a strong interest in helping others and has a strong sense of community. Qualities that are important for this position include a friendly, outgoing personality, ability to multitask, great organization skills, the ability to work well on a team.

Job duties will include but not limited to:

- Welcoming patients as they arrive

- Answering phones

- Scheduling patients

- Ensuring that patients attend their appointments

- Collection of patient payments

- Management of our call log

- New patient intake/communication

- Weekly reports

- Maintain a clean office and waiting room

- Verification of Insurance Benefits

- Explanation of Benefits to newly evaluated patients

- Handling the sales process to help patients get fully signed up for care

- Scheduling patients after their evaluation

- Patient Billing

- Data Entry

Candidate needs to have a pleasant demeanor, a positive forward-thinking outlook, the willingness and ability to work with others as a team member, great organization and multi-tasking skills and a desire to have a long term position with our company while growing with us. Most importantly you will need to have the willingness and ability to work hard.

This is a part time position that requires you to be able and willing to work until 7 pm Monday-Friday. Coverage on Saturday morning will also be a requirement.

Do you believe that you are the perfect person for this position? Want to learn more about what this position entails? Respond to this post today. Send a cover letter as well as your resume.

References are required.

Please don't apply if the long hours and Saturday morning does not suit your life style. Above mentioned job description is not full job and your job can include more challenges.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 20 - 24 per week

Education:

Bachelor's Degree (preferred)
Work Location: In person

Expected start date: 2025-09-02