Job Description

Do you love to interact and engage with people? Are you looking for a great opportunity to be a part of a friendly-focused company that's committed to empowering you to grow while serving the Sudbury community?

Look no further - When you join the Sudbury Indoor Tennis Centre (SITC) family, youre joining a team that is committed to excellence, leadership, health and wellness, and creating an atmosphere that's fun and safe to be around.

As Front Desk staff you are the face of the club and are responsible for ensuring that the SITC members and non-members feel welcomed, appreciated, understood and professionally served.

What You Can Expect in This Role:

Primary reception coverage which includes greeting guests, responding to various inquiries (walk-ins, phone, email), facilitating court bookings, coordinating mail, assisting tennis coaches with client relations, meeting & event set up as required, etc. Open/Close the SITC, ensuring all members have vacated the property, and ensuring the club is secured and armed. Escalate complex client inquiries to the appropriate team lead. Proactively build positive relationships with the members and further our mission of complete member satisfaction. Accept and manage payments using the internal software as well as payment processors and point of sale systems. Assist in the preparation and submission of various reports requested by board members and team leaders. Daily general tidiness of club washrooms, member lounge, tennis courts, etc. At times, you may be required to work beyond your regular hours for special events, tournaments, etc. Other duties and office administration responsibilities, as assigned.

What You Bring to The Role:

Exceptional communication skills and ability to problem-solve to mitigate customer concerns (e.g., provide alternatives, communicate clarity through complex requests) Strong time management skills Computer skills (word processing programs, spreadsheets, social media, email communication) A desire to learn and adapt
Job Type: Part-time

Pay: $17.60 per hour

Expected hours: 10 - 15 per week

Benefits:

Casual dress Flexible schedule On-site parking
Application question(s):

Do you speak French? Why are you interested in this role?
Experience:

Administrative: 1 year (preferred)
Work Location: In person