Job Description

I Report To: Community Operations Director

Summary Related to My Work:

I am ultimately responsible to the tenants. I work to defeat bureaucracy and ensure that no decision is made without asking the vital question... "What do the tenants say?" This is wise leadership because we are working in their home. A wise leader also utilizes the knowledge of the tenants and the onsite staff to help build a place where people want to live and work. The Welcome Centre Reception models person-directed care and takes an active role in building neighbourhoods and showing the greater community around us that life for the tenants in our building is a life worth living.

Required Qualifications:

I have a high school diploma and have at least three years of experience in a hospitality or tenant services setting with leadership abilities/initiative to work independently. Senior care or long-term care experience is preferred.


I have a practical working knowledge of computers and working with technology.



I communicate with well-developed written and verbal communication skills. I can fluently read, write, and speak English. My ability to speak a second language is considered an asset.


I demonstrate empathy, concern, and interest in providing quality care and service to our tenants.



I interrelate well with others and establish positive relationships with tenants, their families, other staff members, volunteers, and the public.



I can adapt quickly in a progressive change-oriented environment.



I work independently and can evaluate my own progress and take responsibility to grow in my position.



I am interested in learning more about person-directed care and how it applies to work within our community of seniors.



I can manage the associated physical, emotional, and psychological demands of the work involved.

My Responsibilities in a Person-Directed Care Environment

I review and apply the principles of person-directed care to my work every day.


I participate in creating an interesting human habitat/neighbourhood for the tenants.


I recognize the plagues of loneliness, helplessness and boredom in the tenants and work to alleviate them whenever possible.



I plan for and provide options that take the tenant's opinions and choices into account.



I look for ways for my tenants to have continuing contact with animals, children, plants, and myself.



I host neighbourhood meetings to hear what the tenants have to say and follow through to address concerns brought to my attention as needed.



I work to build others up with constructive criticism so that they can grow.

My Responsibilities Related to Safety and Managing Risk

I must perform all work in a safe, budget conscious and efficient manner. I will maintain the building and work area in a clean, orderly, and safe condition keeping waste to a minimum.



I am required to follow manufacturer's instructions and safe work procedures in the operation and use of all equipment and/or chemicals.



I will maintain a satisfactory level of health and physical fitness so that injury free and regular attendance at work can be maintained.



I perform all food related activities in accordance with prescribed sanitation and food handling techniques.



I am required to review, understand, and practice all disaster codes, prevention and related safety measures a minimum of monthly.



I review, understand, and practice infection control measures including "routine precautions".



I adhere to all related policies, the Mission Vision and Values, PHIA, PPICA, our Ethics Framework and the Tenant Bill of Rights for the building.



I report all tenant health and safety concerns to the Community Care Director immediately.



I will attend relevant education sessions and conferences as required to ensure that my skills and knowledge are developed and upgraded so that I can work safely.



I must provide teaching, mentoring and feedback to all new and visiting Gardeners.



I accurately document and submit all occurrences that have taken place.

Hazards Related to my Work (See Form 2 for Assessment and Control Measures)

Chemical Hazards including:


exposure to compressed gases including fire extinguishers and oxygen. exposure to chemicals

Biological Hazards including:


exposure to communicable diseases exposure to infectious substances exposure to sharps
Physical Hazards including:


operating a vehicle exposure to tenants with unpredictable behaviour including reactive behaviour. operating equipment working in loud areas working with sharp equipment working with hot surfaces

Working Alone Hazards including:


going to meetings/conferences away from the home

Ergonomic Hazards including:


Repeated bending of torso, back and neck Working stooped or hunched forward. lifting and lowering below knees, above shoulders or away from the body computer keyboarding and mousing fine motor tasks working with wet hands work in areas of high or low light/glare. performing visually intensive tasks performing various repetitive tasks

Related to my Responsibilities (Leadership):

I coordinate with the Community Operations Director in the development and maintenance of a current set of policies and procedures for my position.


I ensure that accurate records for tenants, personnel, financial and general operations are maintained to provide regular reports on information as required by the Executive Director and/or legislation.



I ensure that all records and personal information for tenants and staff are protected when using the computer to ensure their privacy is not violated.


I participate on and/or chair committees as required.



I participate in interdisciplinary conferences, committees, and meetings as requested.



I report monthly to the Community Operations Director with respect to activities, attendance statistics, action plans, statistical analysis, and operational issues and/or concerns as a part of the CQI program as required.

Related to my Responsibilities (Financial):

I participate in and monitor the budgeting process for the department in conjunction with my leadership team member to manage operations within the determined budget as requested.


I make recommendations to my leadership team member for additional equipment or other expenditures outside of budget and on approval, arrange for purchase.

Related to my Responsibilities (Actual Day to Day)

I represent Bergen Gardens by answering and forwarding all calls to Bergen Gardens courteously and treating all tenants, visitors and fellow staff who visit the Welcome Desk with dignity and respect.



Monitoring the Bergen Gardens email daily and sending it to the appropriate team members.


Monitoring and directing visitors, staff, contractors, and newcomers to screen-in with the Accushield for tenant safety.


Monitoring traffic at the front door and assisting visitors to their destination as required.


Recording and submitting all tenant and staff maintenance requests to Yardi.



Distributing newspapers, parcels and deliveries as needed.


Booking services on request and ensuring that all shared calendars are up to date and upcoming appointments are communicated to required departments including community health staff if assistance is needed.


Booking hospitality suites and ensuring that all shared calendars are up to date and upcoming bookings are communicated to required departments.



Applying financial charges for tenants, guests and services via the POS system as required.


Booking interviews for leadership on request and greeting prospective staff members.


Providing tours and literature to prospective tenants, visitors as needed.


Other duties as assigned within scope of practice.