Job Description

GYM RECEPTIONIST
Gold's Gym West Broadway is hiring a part-time Gym Receptionist, with the potential to grow! Are you outgoing, enthusiastic, and have a passion for fitness? We would love to hear from you!
About Gold's Gym West Broadway
Located just just 2 blocks away from the Broadway City Hall sky-train station. Tucked under the Holiday Inn, the facility is 18,000 sqft - Featuring an amazing assortment of your favorite lifting equipment - Including pin and plate-loaded machines, racks and platforms, cardio equipment and other specialty pieces not found at other gyms. The Gold's Gym Brand was established in southern California in 1965, featuring over 500 locations throughout North America and around the world.
ABOUT THE ROLE:
Time of Work - Must be available 3-4 days a week.

• CLOSING SHIFTS: Wednesday / Thursday / Saturday- 5:15pm-11:15pm
• MID SHIFTS: Tuesday / Friday - 1:00pm-6:00pm.

• Training shifts will be early mid day for the first 7-10 days of employment.
• *weekend shifts may be require upon request.
• NO extended time off for travel in the first 6 months of employment.

What we need from you

• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Valid First Aid certification an asset.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must have reliable transportation (vehicle) OR live within walking distance of 709 West Broadway.

Key Responsibilities

• Ensure facility is open on time and members are able to check in at start of day.
• Greet members and guests enthusiastically to encourage a positive culture at the club.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Complete all guest check in procedures.
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales.
• Check in all members and guests using the proper registration procedures.
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary club membership.
• Discount on Gold's Gym merchandise and services.

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Gold's Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.