Job Description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it\xe2\x80\x99s all about the people!

The Hotel on Pownal

A partner of The Great George Properties, The Hotel on Pownal proudly provides 45 guest rooms centrally located for both leisure and business travelers. From a deluxe continental breakfast catering to a variety of dietary needs, to freshly baked cookies every afternoon, and a weeknight guest reception offering complimentary wine and local handcrafted beer, we pride ourselves in offering great value with a distinct hotel experience like no other on Prince Edward Island.

As Front Desk Manager, You Will

• Oversee the day-to-day operations of the front desk. Including scheduling, staff relations, including dealing with staff conflict or issues, dealing with guest issues or complaints
• Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards
• Provide support, guidance, mentorship, coaching to front desk team
• Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service
• Work with Housekeeping/Maintenance manager to establish and implement a preventative maintenance program for function rooms, equipment, and prep areas.

• Maintain a personal organization system for files and paperwork
• Update and maintain Corporate and VIP guest profiles, contact information, rates, preferences, etc
• Establish and implement weekly checklists for maintaining cleanliness of front desk, lobby, kitchen areas to ensure meeting spaces meet hotel standards

• Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct staff in details of work. Observe performance and encourage improvement

• Anticipate guests\xe2\x80\x99 needs, respond promptly to, and acknowledge all guests, however busy and whatever time of day.

• Always maintain positive guest and employee relations. Ensure employees are pushing guests for reviews.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Provide excellent service consistent with property\xe2\x80\x99s core service standards and attributes.
• Develop relationships with clients, return guests, group contacts, etc. to provide maximum personalized guest service.
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
• Resolve issues immediately and follow up to ensure the guest\xe2\x80\x99s satisfaction.
• Be knowledgeable of Hotel and surrounding area information to answer guest inquiries.
• Ensure quality guest service at every point of contact for internal and external customers.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Manage all administrational duties as specified.
• Perform any other job-related duties as assigned and required

• Positive and outgoing personality
• Love for building strong relationships with team members, our guests and the community
• Our Front Desk staff will work a variety of shifts, including days, evenings and weekends
• Excellent oral communication
• Effective interpersonal skills

• Front desk experience in a Hotel environment
• Food Handling and Responsible Beverage Certificate is considered an asset
• Working knowledge of Microsoft Office, Internet, and Point of Sales systems

• Strong organizational skills and the ability to work with competing priorities and deadlines
• Ability to work with minimal supervision while establishing and achieving daily and weekly goals
• Ability to maintain confidentiality of guest information and pertinent hotel data

• Competitive wages
• MHG Wellness & Fitness Programs
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services

Murphy Hospitality Group