Job Description

Job Overview

We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team. This role is crucial in ensuring that our guests receive exceptional service and support throughout their stay. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage a diverse team effectively. Multilingual or bilingual abilities are highly desirable to enhance guest interactions.

Duties

Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes. Provide exceptional customer service by addressing guest inquiries, resolving issues, and ensuring satisfaction. Manage multi-line phone systems to handle incoming calls efficiently and professionally. Train, mentor, and support front desk staff in delivering outstanding guest services. Maintain accurate records of guest information, reservations, and billing details. Collaborate with other departments to ensure seamless communication and service delivery. Uphold hotel policies and procedures while creating a welcoming environment for all guests.

Experience

Previous experience in a front desk or guest services role within the hospitality industry is preferred. Proficiency in phone etiquette and customer service best practices is essential. Familiarity with hotel management software and multi-line phone systems is advantageous. Multilingual or bilingual skills are a plus, enhancing communication with diverse guests. A strong background in hospitality will contribute to your success in this role, enabling you to foster positive relationships with guests and staff alike. Join us as we strive to create memorable experiences for our guests through exceptional service and hospitality! Will be cross-trained for housekeeping when needed Writing/Replying to emails to Leisure and corporate clients, maintaining a professional relationship for business.
Job Type: Full-time

Pay: $3,700.00 per month

Benefits:

Store discount
Work Location: In person