Job Description

Salary:

The Travelodge Ottawa East is seeking a dynamic and professional individual to oversee all aspects of hotel operations including: guest relations, front desk, sales, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. Duties and Responsibilities:

• Leadership, training and management of all departments with particular responsibility for the Front Desk Operations;
• Implement and maintain all company policies and procedures;
• Ensure 100% guest satisfaction;
• Ensure Revenue Management goals are met or exceeded;
• Develop, prepare, execute and achieve financial goals;
• Train, support and coach staff to create a productive, efficient team;
• Oversee day-to-day operations;
• Representative of the management team to hotel guests, employees and members of the community;
• Ensure that proper maintenance of the hotel\'s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control;
• Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations;
• Ensure that all appropriate systems and controls are in place to produce accurate reports;
• Purchasing, inventory and other controls.

• Ability to deal with all levels of management, staff and owners in a professional manner;
• Experience in the supervision of personnel: recruitment, training and motivation;
• Ability to communicate in both English and French;
• Proficient / familiarity with computerized systems;
• Ability to work within deadlines;
• Proven ability to manage multi-tasked assignments.