Job Description

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a smooth operation at the front desk. The ideal candidate will possess strong organizational skills, excellent phone etiquette, and a passion for customer support. Experience in a dental office or similar administrative environment is a plus.

Responsibilities

Greet and assist patients and visitors upon arrival with a warm and welcoming demeanor. Manage incoming phone calls, addressing inquiries and scheduling appointments efficiently. Maintain accurate patient records and ensure all documentation is up to date. Handle clerical tasks such as filing, data entry, and proofreading documents as needed. Process payments and manage billing inquiries using QuickBooks or similar software. Coordinate with dental staff to ensure seamless patient flow and communication. Uphold confidentiality of patient information in compliance with HIPAA regulations. Provide exceptional customer service by addressing patient concerns promptly and professionally.

Qualifications

Previous experience in a front desk or administrative role, preferably in a dental office setting. Strong customer service skills with the ability to handle various situations with professionalism. Excellent organizational skills with attention to detail for accurate record keeping. Proficient in phone etiquette and effective communication skills. Familiarity with QuickBooks or similar accounting software is desirable but not mandatory. Ability to multitask in a fast-paced environment while maintaining composure under pressure. A proactive attitude towards problem-solving and assisting team members as needed.
If you are passionate about providing outstanding service and thrive in a dynamic environment, we encourage you to apply for the Front Desk Agent position today!

Job Types: Full-time, Permanent

Pay: $17.20-$18.00 per hour

Benefits:

Extended health care
Schedule:

Evening shift Every Weekend Monday to Friday Night shift Weekends as needed
Language:

Mandarin (preferred)
Work Location: In person