Job Description

Requirements:

Experience in a client service position, with a demonstrated talent for providing personalized, compassionate service and care. Excellent interpersonal, written, and oral communication skills. Proven ability to effectively prioritize workflow and tasks with strong attention to detail. Demonstrated skills in active listening, intuitive thinking, and problem-solving. Experience using an electronic medical record (EMR) system, a customer relationship management (CRM) tool, and/or Microsoft 365 is considered an asset. Experience in a luxury hospitality or healthcare environment is an asset.

Why work at Harrison?

Competitive compensation package. Comprehensive health and dental benefits package. RRSP contribution with employer matching. Health spending and wellness account. Investment in ongoing professional development.

Job Responsibilities:

Provide an inviting, high-end hospitality experience by delivering memorable interactions and exceptional service to clients and guests upon arrival at the Centre. Serve as a liaison between client enrollment and ongoing care, educating clients about our programs and services. Anticipate client needs to ensure a seamless experience, maintaining timely appointments and keeping clients informed throughout their visit. Respond to a variety of client requests by accurately assessing their needs and adding personalized touches to achieve maximum satisfaction. Deliver highly tailored communication through onboarding and check-in calls, educating clients and gathering feedback from their experiences. Ensure the clinic's reception and waiting areas are clean and organized, distributing masks and encouraging hand sanitation. Share insights and feedback to continually enhance service delivery, improve the client experience, and support team efficiency. Perform miscellaneous office duties as needed to support daily operations.

Company Profile:

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest evidence-based medical developments into personalized care plans. Our team is driven by values of innovation, excellence, and compassion, delivering care as if each client were family.

Apply now and become part of a healthcare team that makes a meaningful difference!

For more information, visit

https://harrisonhealthcare.ca/careers/client-experience/

Job Type: Full-time

Pay: $25.00-$29.00 per hour

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match Tuition reimbursement Vision care Wellness program
Schedule:

Monday to Friday
Application question(s):

In accordance with provincial health orders, Harrison Healthcare requires employees to be vaccinated against Covid-19. Are you currently vaccinated against Covid-19?
Experience:

Front Desk: 1 year (required)
Work Location: In person