Job Description

Front Desk Associate

About Us

At cedarwood wellness studio, we believe wellbeing is more than physical--it's a holistic experience that nurtures body, mind, and soul. Based in Collingwood, our boutique studio offers a variety of services, including movement classes, thermal circuits, acupuncture, registered massage therapy, holistic facials, and more. Our goal is to provide a welcoming space where clients can relax, restore, and reconnect.

Position Overview

The Front Desk Associate is the first point of contact for our clients and plays a vital role in creating a welcoming, organized, and professional atmosphere. This role combines customer service, scheduling, and light facility upkeep to ensure smooth daily operations.

What You'll Do

Greet and engage clients, ensuring they feel welcomed, comfortable, and supported Manage phone calls, scheduling, and booking system tasks Process payments, issue receipts, and maintain accurate client records Educate clients on services and protocols, and ensure all documentation is completed Issue massage therapy receipts in compliance with CMTO requirements Support practitioners by maintaining smooth appointment flow and clear communication Maintain facility standards, including cleaning, laundry, and restocking supplies Promote upcoming services, packages, or retail items when appropriate

What We're Looking For

1+ year of administrative or front desk experience (required) 1+ year of customer service experience (required) Experience with scheduling/booking systems (preferred) Secondary school education (preferred) Strong communication skills and a professional, friendly attitude Ability to multitask and maintain attention to detail Willingness to perform cleaning and light facility maintenance tasks Interest in wellness and movement

Schedule & Pay

Part-time | Evenings and weekends required From $18.00/hour Opportunities for growth within the team Access to discounted movement classes and other services!

Expected Start Date:

ASAP

Job Type: Part-time

Work Location: In person