Job Description

We are looking for a highly motivated, customer service orientated individual who can work independently to create an overall Front Desk Experience for our guests in the hotel. Preference will be given to candidates residing in Fergus or nearby areas.

Must be available for all shifts. Part time position leading into Full Time.

Front Desk Agent Responsibilities:

Register arriving guests and assign rooms Process group arrivals and departures Reserve, cancel and modify room reservations Process telephone calls on a multi-line switchboard Provide information on hotel facilities and services Provide general information about points of interest in the area Investigate and resolve complaints and claims Process guest departures, calculate charges and receive payments Maintain occupancy statistics Balance cash and complete cash reports and related forms Clerical duties (i.e. filing, faxing, photocopying) Breakfast setup Follow emergency and safety procedures Other jobs assigned by management

MINIMUM QUALIFICATIONS AND SKILLS:

High school graduate or equivalent. Must be legally entitled to work in Canada. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Superior guest services skills.

WORKING CONDITIONS:

Some heavy lifting required. Standing for long periods of time. Use of cleaning chemicals Listening and mental attentiveness in fulfilling guests requirements. Sets-up and cleans up Breakfast buffet on a daily basis. Infrequent handling of queries from guests, and property staff. Works early morning shift, week and weekends, with minimum supervision. Maintains good personal appearance at all times; wear proper uniform and name tag as prescribed by hotel.
Job Types: Full-time, Permanent

Pay: $17.20-$17.60 per hour

Expected hours: 15 per week

Work Location: In person